<description>&lt;p&gt;What does digital CS mean nowadays?&lt;/p&gt;&lt;p&gt;Kristi and Stino dispel the myth that digital CS means...just send more emails.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;⏱️ Timestamps:&lt;/p&gt;&lt;p&gt;00:00:00 - Intro&lt;/p&gt;&lt;p&gt;00:01:20 - Digital CS and playbook fatigue&lt;/p&gt;&lt;p&gt;00:04:42 - Why self-service feels like a chore&lt;/p&gt;&lt;p&gt;00:07:34 - Diagnosing drop-offs in the funnel&lt;/p&gt;&lt;p&gt;00:10:50 - Asking customers what they want&lt;/p&gt;&lt;p&gt;00:12:00 - Attention spans and short-form wins&lt;/p&gt;&lt;p&gt;00:14:13 - Celebrating small customer milestones&lt;/p&gt;&lt;p&gt;00:15:31 - When data isn't delivering outcomes&lt;/p&gt;&lt;p&gt;00:17:09 - Using AI to analyze anonymized data&lt;/p&gt;&lt;p&gt;00:19:47 - Prompt crafting for actionable insights&lt;/p&gt;&lt;p&gt;00:21:26 - Knowing when to walk away from Chatty&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;📺 Lifetime Value: Your Destination for GTM content&lt;/p&gt;&lt;p&gt;https://www.lifetimevaluemedia.com&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;💁‍♀️💁‍♂️ Connect with the hosts:&lt;/p&gt;&lt;p&gt;Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/&lt;/p&gt;&lt;p&gt;Kristi's website: https://www.kristifaltorusso.com/&lt;/p&gt;&lt;p&gt;Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Key topics: digital customer success, email marketing, customer service&lt;/p&gt;</description>

The Daily Standup

Lifetime Value Media

FROM THE HOTLINE: What digital CS means nowadays | Episode 12

JUL 1, 202523 MIN
The Daily Standup

FROM THE HOTLINE: What digital CS means nowadays | Episode 12

JUL 1, 202523 MIN

Description

What does digital CS mean nowadays?Kristi and Stino dispel the myth that digital CS means...just send more emails.⏱️ Timestamps:00:00:00 - Intro00:01:20 - Digital CS and playbook fatigue00:04:42 - Why self-service feels like a chore00:07:34 - Diagnosing drop-offs in the funnel00:10:50 - Asking customers what they want00:12:00 - Attention spans and short-form wins00:14:13 - Celebrating small customer milestones00:15:31 - When data isn't delivering outcomes00:17:09 - Using AI to analyze anonymized data00:19:47 - Prompt crafting for actionable insights00:21:26 - Knowing when to walk away from Chatty📺 Lifetime Value: Your Destination for GTM contenthttps://www.lifetimevaluemedia.com💁‍♀️💁‍♂️ Connect with the hosts:Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/Kristi's website: https://www.kristifaltorusso.com/Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/Key topics: digital customer success, email marketing, customer service