Nicole O'Sullivan - The Mystery Caller
Nicole O’Sullivan is redefining how travel professionals sell. With over two decades in the industry that includes six years in the US, she has a sharp eye for what works and what doesn't. Nicole's unique offering to the industry begins with 'mystery calling', during which she assesses how wholesalers, tour operators and agents are communicating with agents, clients and each other. Could we all improve? You bet we can. In this terrific chat that’s brilliant for - well, every...