Offloaded - The Travel Industry Podcast

Angus “Gus” Pitkethley of Rosewood Hong Kong joins us for this episode — and fair warning: if you weren’t already thinking about a trip to Hong Kong, you will be after this one. Rosewood Hong Kong has just been named the No. 1 Hotel in the World (a coincidence after featuring this year on Offloaded Podcast? We think not!) , and Gus takes us behind the scenes of what it really takes to reach — and stay at — the top. From its “vertical estate” approach to design and art-led storytelling, ...

Malik Fernando of Resplendent Ceylon is our guest for this episode. And a word of warning before we continue...you're going to want to visit Sri Lanka after this one. This short video will paint the picture of what's discussed in this episode. Malik's father, Merrill J. Fernando, founded Dilmah Tea in the 1980s after realizing the need for a Sri Lankan-owned brand that celebrated single-origin Ceylon tea. Starting in Australia with Kamahl singing the jingles, Dilmah became a household n...

Nicole O’Sullivan is redefining how travel professionals sell. With over two decades in the industry that includes six years in the US, she has a sharp eye for what works and what doesn't. Nicole's unique offering to the industry begins with 'mystery calling', during which she assesses how wholesalers, tour operators and agents are communicating with agents, clients and each other. Could we all improve? You bet we can. In this terrific chat that’s brilliant for - well, every...

Club Med's Michelle Davies has a new and quite lengthy title of General Manager - Pacific & New Emerging ESAP Markets. Hired in June 2020 as Marketing Manager, Michelle later took on the General Manager role with a mission to lead Club Med's Australian office out of the pandemic and into the unchartered territory of a new industry landscape. This episode is a story of navigating new challenges and getting the very best from a dynamic team, whose collective efforts led to the brand p...

David "Dave-o" Kolner, Virtuoso's Executive Vice President, joins Offloaded to offer what AC describes as a health check for the luxury travel industry. "I want to be so much more than just the data guy", says Dave-o. And he is. He most certainly is. In this episode you'll learn about the trends that Virtuoso are currently seeing through the unparalleled sales data that the global luxury behemoth has unique access to. Richard and AC uncover why cool destinations are hot, why...