<p><span data-sheets-root="1">Join Drs. Jensen and Richey on Dean's Chat as we sit down with Cindy Pezza, PMAC — an expert in podiatric practice management with years of real-world success helping clinics scale, streamline operations, and strengthen leadership culture.</span></p> <p><span data-sheets-root="1">This episode is sponsored by Bako Diagnostics - tremendous supporters of the dermatopathology needs of podiatric physicians, and educating our students and residents!.<br /> <br /> In this episode, Cindy breaks down what separates thriving podiatry practices from the rest, including systems that actually work, leadership strategies that build trust, and financial insights every DPM should understand.<br /> <br /> Whether you're a practice owner, office manager, associate, or resident preparing for leadership, this conversation is packed with actionable takeaways you can implement today.<br /> 💡<br /> Episode Highlights & Key Takeaways<br /> 🎯<br /> 1. What Is Effective Practice Management?<br /> • Beyond scheduling and billing — it's about building systems that produce predictable results.<br /> • Differentiating process vs. personality in staff leadership.<br /> <br /> 2. Metrics That Matter<br /> • Track KPIs like visit cycle time, recall rates, revenue per visit, and staff performance metrics.<br /> • Financial fluency for physicians: understand margins, overhead targets, benchmarks.<br /> <br /> 🧠<br /> 3. Leadership & Culture<br /> • Culture isn't a poster — it's behaviors & expectations modeled from the top.<br /> • Practical strategies for accountability without blame.<br /> <br /> 🗣<br /> 4. Patient Experience Wins<br /> • Small process improvements that impact satisfaction and retention.<br /> • Communicating value and expectations throughout the patient journey.<br /> 🔥<br /> 5. Avoiding Burnout<br /> • Systemization isn't just efficiency — it protects clinician energy.<br /> • Delegation as a discipline, not a luxury.<br /> <br /> Enjoy this discussion with a leading podiatric management expert in podiatric medicine!<br /> https://pinnaclepa.com/about-us/</span></p>