<p>How do you drive customer experience transformation in a sector where tradition runs deep? In this episode, Head of Customer Experience, Melody Lim tells listeners how in just two years, <a target="_blank" rel="noopener noreferrer nofollow" href="https://aboitizpower.com">AboitizPower</a> boosted digital adoption by 250%, built a data-driven CX strategy, and prepared for open-market competition. Transformation isn’t about waiting for the perfect moment—it’s about building one. </p>