<p>In this episode of the XI Café Podcast, we sit down with <strong>Claire Bristowe</strong>, <em>Connecting with Customers Programme Manager</em> at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.aegon.co.uk">Aegon</a>, to explore how Aegon is designing experiences that make a real difference to customers’ lives. From reshaping customer journeys to embedding a culture of empathy and insight-led decision making, Claire shares practical lessons from the frontline of CX transformation.</p>