<p>In this episode of <em>XI Café</em>, we talk with Marie Corfield, Customer Experience Lead at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.iress.com">Iress</a>, about their journey from traditional feedback methods to a fully integrated CX program. Discover how Iress transformed their approach to customer relationships, overcame challenges, and the actionable insights that can help your business elevate its own customer experience. Tune in for inspiration and practical takeaways!</p>