<p>In this episode, Michael Dominish shares how <a target="_blank" rel="noopener noreferrer nofollow" href="https://mcdonalds.com.au">McDonald’s Australia</a> rebuilt its feedback loop from the ground up, slashing resolution times by 96%. With metrics like “contacts per million” and smarter workflows, this episode shows how to turn feedback into fuel for growth, loyalty, and operational alignment.</p>