Episode Summary: 

In this episode, I’m diving into one simple but super impactful way to improve your client process: clarity. From writing better website copy to walking your clients step by step through your services, this is all about removing confusion and making your client experience seamless. I’m sharing a real-life example from my weekend (yes, it involves a new piercing!), plus actionable ways to improve your website flow, intake communication, and overall patient journey, whether you're a solo provider or run a larger practice.

Topics I chatted About:

• Thank you to those who left reviews and feedback on previous episodes
• How getting my ears pierced sparked the idea for this episode
• How important clarity is throughout the client experience, both in person and online
• Why clear communication during appointments builds trust
• The value of using simple, step-by-step explanations during care
• How to apply the same clarity to your website and SEO strategy
• Specific ideas for improving your contact page or service pages
• How to write out your full process so clients know what to expect
• Why giving people the “first this, then this” breakdown is so helpful
• Ways to set expectations while still allowing for flexibility in outcomes

Important links mentioned: 

• Letters to Lex (anonymous questions)
• My resources page
• Join the Monday Minute (my weekly newsletter)

Up In My Business' gracious sponsor:

• JaneApp! Use the code LEX1MO for a complimentary month of JaneApp 

Work with me + learn more!

• Looking for help with tech & software and want to get started on the right foot?  I offer FREE discovery calls. Click here to book.
• Check out my website: Lex Lancaster Creative Co.
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