<p>Southwest has long been a beloved, low-cost airline with free checked bags, minimal fees, and one class of seating that made flying feel simple and fair. But recent reversals of those policies, in favor of the bottom line, have left both customers and employees feeling betrayed. In this Unsolicited Advice segment, Anne and Frances take a closer look at what Southwest got so right in the beginning, the decisions that led to this moment, and what CEO Bob Jordan could still do to turn the plane around.</p><br><p><strong>Connect with the team</strong></p><ul><li>Follow Anne on <a href="https://www.instagram.com/annemorriss/" rel="noopener noreferrer" target="_blank">Instagram</a> and <a href="https://www.linkedin.com/in/anne-morriss" rel="noopener noreferrer" target="_blank">LinkedIn</a>&nbsp;</li><li>Follow Frances on <a href="https://www.instagram.com/francesxfrei/" rel="noopener noreferrer" target="_blank">Instagram</a> and <a href="https://www.linkedin.com/in/francesfrei" rel="noopener noreferrer" target="_blank">LinkedIn</a></li><li>Watch Fixable videos on <a href="https://www.youtube.com/playlist?list=PLAWu34VO7OtLNpE77KPFqPJwoGoggRMHI" rel="noopener noreferrer" target="_blank">youtube.com/@TEDAudioCollective</a></li><li><a href="https://anneandfrances.com/" rel="noopener noreferrer" target="_blank">Visit Anne and Frances’ website</a></li><li>Have a question you want Anne and Frances to solve? Email the team at <a href="mailto:[email protected]" rel="noopener noreferrer" target="_blank">[email protected]</a> or leave a voicemail at 234-349-2253</li><li>Follow TED on <a href="https://x.com/TEDTalks" rel="noopener noreferrer" target="_blank">X</a>, <a href="https://www.instagram.com/ted" rel="noopener noreferrer" target="_blank">Instagram</a>, <a href="https://www.facebook.com/TED" rel="noopener noreferrer" target="_blank">Facebook</a>, <a href="https://www.linkedin.com/company/ted-conferences/" rel="noopener noreferrer" target="_blank">LinkedIn</a>, and <a href="https://www.tiktok.com/@tedtoks" rel="noopener noreferrer" target="_blank">TikTok</a></li></ul><p><br></p><p>For the full text transcript, visit <a href="https://ted.com/podcasts/fixable-transcripts" rel="noopener noreferrer" target="_blank">ted.com/podcasts/fixable-transcripts</a></p><br><p><em>Learn more about our flagship conference happening this April at&nbsp;</em><a href="https://attend.ted.com/podcast" rel="noopener noreferrer" target="_blank"><em>attend.ted.com/podcast</em></a></p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>