In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience. They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets. The discussion also touches on AI&apos;s potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment. Tune in to learn how AI can streamline operations and enhance customer interactions across various industries.Have a question for the show? Email us: <a href='mailto:podcast@byteworks.com'>podcast@byteworks.com</a>To a pitch-free podcast,Matt &amp; Joey 00:00 Introduction and Episode Kickoff00:25 Meet the Hosts and Guests00:41 Discussing WebEx Agents01:10 AI in Education: Real-World Applications02:12 Evolution of Chatbots to AI Agents02:53 Omnichannel Customer Experience04:48 AI Agents in Schools: A Case Study07:00 Benefits of AI Agents for Schools09:39 AI Agents Enhancing Customer Service17:56 Future of AI in Customer Experience21:23 The Future of AI in Households22:11 Revolutionizing School Districts with AI22:59 Addressing IT Challenges with AI23:29 Personal Experience with MFA Reset25:43 AI in Customer Service and Contact Centers32:47 Implementing AI Responsibly36:03 Steps to Integrate AI in Your Business40:40 Conclusion and Future Prospects

<description>&lt;p&gt;&lt;b&gt;In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience. &lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets. &lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;The discussion also touches on AI&amp;apos;s potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment. &lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Tune in to learn how AI can streamline operations and enhance customer interactions across various industries.&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Have a question for the show? Email us: &lt;/b&gt;&lt;a href='mailto:podcast@byteworks.com'&gt;&lt;b&gt;podcast@byteworks.com&lt;/b&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;To a pitch-free podcast,&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Matt &amp;amp; Joey&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;00:00 Introduction and Episode Kickoff&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;00:25 Meet the Hosts and Guests&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;00:41 Discussing WebEx Agents&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;01:10 AI in Education: Real-World Applications&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;02:12 Evolution of Chatbots to AI Agents&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;02:53 Omnichannel Customer Experience&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;04:48 AI Agents in Schools: A Case Study&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;07:00 Benefits of AI Agents for Schools&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;09:39 AI Agents Enhancing Customer Service&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;17:56 Future of AI in Customer Experience&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;21:23 The Future of AI in Households&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;22:11 Revolutionizing School Districts with AI&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;22:59 Addressing IT Challenges with AI&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;23:29 Personal Experience with MFA Reset&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;25:43 AI in Customer Service and Contact Centers&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;32:47 Implementing AI Responsibly&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;36:03 Steps to Integrate AI in Your Business&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;40:40 Conclusion and Future Prospects&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;br/&gt;&lt;/b&gt;&lt;br/&gt;&lt;/p&gt;</description>

In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience.  They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets.  The discussion also to...

Bits and Bytes: Episode 20 - Unlocking The Power of AI in Customer Experience 

Discover how a resilient and dependable network is more than just uptime - it&apos;s about enabling innovation, agility, and speed. In this episode, hear from two IT professionals working at the intersection of infrastructure and application development, and how their collaboration ensures performance, productivity, and trust in the systems they support. We welcome Jeff Monson, IT Director, Endpoint Clinical &amp; Michael Moir, Principal Engineer, Autodesk Thank you for subscribing to our channel on YouTube  (@byteworks01) Following us on LinkedIn @byteworks And checking out our site:  www.Byteworks.com Have a question for the show? Please email us: Podcast @ byteworks.com To a Pitch-Free Podcast, Matt &amp; Joey Hosts of Bits and Bytes by Byteworks <a href='https://www.youtube.com/hashtag/techpodcasts'>#techpodcasts</a> <a href='https://www.youtube.com/hashtag/itinfrastructure'>#itinfrastructure</a> <a href='https://www.youtube.com/hashtag/security'>#security</a> <a href='https://www.youtube.com/hashtag/byteworks'>#byteworks</a>

<description>&lt;p&gt;Discover how a resilient and dependable network is more than just uptime - it&amp;apos;s about enabling innovation, agility, and speed.&lt;br/&gt;&lt;br/&gt;In this episode, hear from two IT professionals working at the intersection of infrastructure and application development, and how their collaboration ensures performance, productivity, and trust in the systems they support.&lt;br/&gt;&lt;br/&gt;We welcome Jeff Monson, IT Director, Endpoint Clinical&lt;br/&gt;&lt;br/&gt;&amp;amp; &lt;/p&gt;&lt;p&gt;Michael Moir, Principal Engineer, Autodesk&lt;br/&gt;&lt;br/&gt;Thank you for subscribing to our channel on YouTube  (@byteworks01)&lt;br/&gt;Following us on LinkedIn @byteworks&lt;br/&gt;And checking out our site:  www.Byteworks.com&lt;br/&gt;&lt;br/&gt;Have a question for the show?&lt;br/&gt;Please email us: Podcast @ byteworks.com &lt;br/&gt;&lt;br/&gt;To a Pitch-Free Podcast,&lt;br/&gt;Matt &amp;amp; Joey&lt;br/&gt;Hosts of Bits and Bytes by Byteworks&lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.youtube.com/hashtag/techpodcasts'&gt;#techpodcasts&lt;/a&gt; &lt;a href='https://www.youtube.com/hashtag/itinfrastructure'&gt;#itinfrastructure&lt;/a&gt; &lt;a href='https://www.youtube.com/hashtag/security'&gt;#security&lt;/a&gt; &lt;a href='https://www.youtube.com/hashtag/byteworks'&gt;#byteworks&lt;/a&gt;&lt;/p&gt;</description>

Discover how a resilient and dependable network is more than just uptime - it's about enabling innovation, agility, and speed.  In this episode, hear from two IT professionals working at the intersection of infrastructure and application development, and how their collaboration ensures performance, productivity, and trust in the systems they support.  We welcome Jeff Monson, IT Director, Endpoint Clinical  &amp;  Michael Moir, Principal Engineer, Autodesk  Thank you for subscribing to ou...

Bits and Bytes: Episode 19 - Built to Last: How Network Resilience Powers Innovation

We explore the critical role of #IT infrastructure in Mergers and Acquisitions - from pre-acquisition technical due diligence to post-acquisition network integration.   Hear firsthand from Andy Green, Director of IT for Guardian Pharmacy.  He has done this repeatedly.  He shares what to look out for, what often goes wrong, and how to build a scalable, secure, and resilient IT foundation across multiple organizations Have a question for us? Email the show  Podcast@byteworks.com  #mergersandacquisitions #itinfrastructure #pharmacy #informationtechnology

<description>&lt;p&gt;We explore the critical role of #IT infrastructure in Mergers and Acquisitions - from pre-acquisition technical due diligence to post-acquisition network integration.  &lt;br/&gt;&lt;br/&gt;Hear firsthand from Andy Green, Director of IT for Guardian Pharmacy.  He has done this repeatedly.  He shares what to look out for, what often goes wrong, and how to build a scalable, secure, and resilient IT foundation across multiple organizations&lt;br/&gt;&lt;br/&gt;Have a question for us? Email the show &lt;br/&gt;Podcast@byteworks.com &lt;br/&gt;&lt;br/&gt;#mergersandacquisitions #itinfrastructure #pharmacy #informationtechnology&lt;/p&gt;</description>

We explore the critical role of #IT infrastructure in Mergers and Acquisitions - from pre-acquisition technical due diligence to post-acquisition network integration.    Hear firsthand from Andy Green, Director of IT for Guardian Pharmacy.  He has done this repeatedly.  He shares what to look out for, what often goes wrong, and how to build a scalable, secure, and resilient IT foundation across multiple organizations  Have a question for us? Email the show  Podcast@bytewor...

Bits and Bytes: Episode 18 - IT Infrastructure in M&A - A Playbook for Due Diligence and Integration 

#ittrends in #healthcare 🏥🥼 👩🏻‍⚕️ We explore the role technology plays in advancing patient care and serving the medical professionals who administer this care 👨🏻‍⚕️ - Technology&apos;s role in managing ongoing health (#wearables, #iot ) - #AI&apos;s development in assisting physicians (radiology scans, consultative note-taking) - Financial funding struggles in healthcare (especially in rural areas) to gain access to the best technologies - Sophistication of bad actors attempting to gain access to #healthcare #pii records - The critical role of #EMR plays in the #technology stack - How vendors get it right (and wrong) when partnering with healthcare technology teams - #Physicalsafety concerns in healthcare - how technology plays a role - Technology&apos;s role in replacing staff  - The burden (and additional responsibility) this additional technology places on the IT team 📸: Steven McWilliams, CIO, Georgia Hospital Association  Michael Alshouse, Senior Solutions Advisor, Byteworks Have a question? Email us: Podcast@byteworks.com

<description>&lt;p&gt;#ittrends in #healthcare 🏥🥼&lt;br/&gt;&lt;br/&gt;👩🏻‍⚕️ We explore the role technology plays in advancing patient care and serving the medical professionals who administer this care 👨🏻‍⚕️&lt;br/&gt;&lt;br/&gt;- Technology&amp;apos;s role in managing ongoing health (#wearables, #iot )&lt;br/&gt;- #AI&amp;apos;s development in assisting physicians (radiology scans, consultative note-taking)&lt;br/&gt;- Financial funding struggles in healthcare (especially in rural areas) to gain access to the best technologies&lt;br/&gt;- Sophistication of bad actors attempting to gain access to #healthcare #pii records&lt;br/&gt;- The critical role of #EMR plays in the #technology stack&lt;br/&gt;- How vendors get it right (and wrong) when partnering with healthcare technology teams&lt;br/&gt;- #Physicalsafety concerns in healthcare - how technology plays a role&lt;br/&gt;- Technology&amp;apos;s role in replacing staff &lt;br/&gt;- The burden (and additional responsibility) this additional technology places on the IT team&lt;br/&gt;&lt;br/&gt;📸: Steven McWilliams, CIO, Georgia Hospital Association &lt;br/&gt;&lt;br/&gt;Michael Alshouse, Senior Solutions Advisor, Byteworks&lt;br/&gt;&lt;br/&gt;Have a question? Email us: Podcast@byteworks.com&lt;/p&gt;</description>

#ittrends in #healthcare 🏥🥼  👩🏻‍⚕️ We explore the role technology plays in advancing patient care and serving the medical professionals who administer this care 👨🏻‍⚕️  - Technology's role in managing ongoing health (#wearables, #iot ) - #AI's development in assisting physicians (radiology scans, consultative note-taking) - Financial funding struggles in healthcare (especially in rural areas) to gain access to the best technologies - Sophistication of bad actors attempting to gain access to #h...

Bits and Bytes: Episode 17 - IT in Healthcare - Steven McWilliams, CIO, Georgia Hospital Association

Every second counts during Active Shooter situations, weather emergencies, and other crises. Response is needed immediately, but oftentimes it&apos;s too late... We welcome Singlewire Regional Sales Manager, Tom Willoughby  The importance of effective communication and the benefits of Informacast in streamlining emergency notifications and improving overall communication systems.  • Revenue has been growing significantly, outperforming the market with double-digit growth.  • Emergency communication is a top concern for customers and organizations, especially in the face of potential threats.  • Many organizations already have various communication tools in place but struggle with integrating them effectively.  • SingleWire&apos;s solution, Informacast, streamlines existing technology and offers critical mapping capabilities for targeted emergency notifications.  • Informacast can help organizations identify gaps in their emergency preparedness and create a system to address them.  • Informacast can integrate with existing infrastructure, such as phone systems and paging systems, to send alerts to multiple devices simultaneously.  • Informacast can automate notifications based on various sensors, such as gunshot detection systems, and provide real-time communication during emergencies.  • Lack of effective communication regarding emergency drills in schools can cause unnecessary panic for parents.  • Informacast software automates weather notifications and can set radius alerts for specific areas.  • Internet of Things (IoT) integration allows for automated notifications and alerts in various emergency situations.  • Organizations should audit their communication tools and protocols, regularly test them, and ensure compliance with regulations.   Have a question for the show?  Email us: podcast@byteworks.com Thanks for watching!

<description>&lt;p&gt;Every second counts during Active Shooter situations, weather emergencies, and other crises. Response is needed immediately, but oftentimes it&amp;apos;s too late...&lt;br/&gt;&lt;br/&gt;We welcome Singlewire Regional Sales Manager, Tom Willoughby &lt;br/&gt;&lt;br/&gt;The importance of effective communication and the benefits of Informacast in streamlining emergency notifications and improving overall communication systems.&lt;br/&gt;&lt;br/&gt; • Revenue has been growing significantly, outperforming the market with double-digit growth.&lt;br/&gt; • Emergency communication is a top concern for customers and organizations, especially in the face of potential threats.&lt;br/&gt; • Many organizations already have various communication tools in place but struggle with integrating them effectively.&lt;br/&gt; • SingleWire&amp;apos;s solution, Informacast, streamlines existing technology and offers critical mapping capabilities for targeted emergency notifications.&lt;br/&gt; • Informacast can help organizations identify gaps in their emergency preparedness and create a system to address them.&lt;br/&gt; • Informacast can integrate with existing infrastructure, such as phone systems and paging systems, to send alerts to multiple devices simultaneously.&lt;br/&gt; • Informacast can automate notifications based on various sensors, such as gunshot detection systems, and provide real-time communication during emergencies.&lt;br/&gt; • Lack of effective communication regarding emergency drills in schools can cause unnecessary panic for parents.&lt;br/&gt; • Informacast software automates weather notifications and can set radius alerts for specific areas.&lt;br/&gt; • Internet of Things (IoT) integration allows for automated notifications and alerts in various emergency situations.&lt;br/&gt; • Organizations should audit their communication tools and protocols, regularly test them, and ensure compliance with regulations.&lt;br/&gt; &lt;br/&gt;&lt;br/&gt;Have a question for the show? &lt;br/&gt;&lt;br/&gt;Email us: podcast@byteworks.com&lt;br/&gt;&lt;br/&gt;Thanks for watching!&lt;/p&gt;</description>

Every second counts during Active Shooter situations, weather emergencies, and other crises. Response is needed immediately, but oftentimes it's too late...  We welcome Singlewire Regional Sales Manager, Tom Willoughby   The importance of effective communication and the benefits of Informacast in streamlining emergency notifications and improving overall communication systems.   • Revenue has been growing significantly, outperforming the market with double-digit growth.  • Emer...

Bits and Bytes: Episode 16 - Managing Critical Incidents Seamlessly with Tom Willouby, Singlewire

A Broad array of topics in the technology space &nbsp;Informative, relevant, and engaging. Without the self-serving narrative. &nbsp; We aim to share industry best practices, drive awareness, and discuss what thought leaders share.&nbsp; Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. Our diversity and partner network offers substantial, informative value. Similar challenges and growth aspirations exist in the b2b and b2c space. This podcast gives an informative medium for what others are doing and seeing in the market.

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