Guest: Gary Singleton — Former Owner, Max Air | Former Partner, Mansfield Plumbing & Air | Private Equity Acquisitions Guest Links: Facebook: Gary Singleton | Instagram: @drsingletonGary Singleton has spent 39 years in HVAC and plumbing, scaled and exited two companies (Max Air and Mansfield), and now does acquisitions for private equity while selectively coaching technicians. He tripled Mansfield's HVAC side in 10 months without marketing. In this episode, he breaks down exactly how he did it and what most owners get wrong about hiring, training, and pricing structures.You'll learn:How to triple HVAC revenue in 10 months without spending on marketingWhy hiring on personality beats hiring on skill every single timeThe "band of idiots" hiring story that cost him a year of profitThe technician hierarchy that puts the right tech on the right callWhy every shop should have an in-house training schoolThe personal/work goals exercise that builds real loyalty in your teamHow a one-year green tech can write $10,000 maintenance ticketsThe IAQ and UV light strategy that builds maintenance ticket averagesThe hybrid pay model that bridges hourly to performance payWhy "sell yourself, not the product" is the rule that closes more dealsTom Landry leadership: how to run your shop like a coachThe four pillars of culture that retain top performers long-term