Collecting Thoughts

In this episode of Collecting Thoughts, we delve into the pressing trends and challenges facing Canadian banks in the collections landscape of 2026. With household debt levels soaring and delinquency rates among younger Canadians rising sharply, collections leaders must adapt to a rapidly changing environment. I explore the shift towards digital-first collection strategies, the necessity of personalized customer engagement, and the role of AI in enhancing operational efficiency. We discuss the importance of understanding customer needs and the significance of proactive outreach. As regulations evolve, banks must balance compliance with effective debt recovery. Tune in for insights that will help you navigate the complexities of collections in Canada and prepare for the future.

In this episode of Collecting Thoughts, I explore the complexities of integrating AI into bank collections while managing the challenges posed by legacy systems. Many financial institutions express a desire to lead with AI but struggle with outdated architectures that hinder real-time data sharing and decision-making. I delve into the importance of creating a unified data layer and implementing a central orchestration platform that allows banks to leverage AI effectively without overhauling existing systems. We also discuss the significance of governance and building internal capabilities to support AI initiatives. Join me as I outline a pragmatic path forward for collections leaders looking to balance innovation with the realities of their legacy environments, ultimately enhancing both operational efficiency and customer outcomes.

In this episode of Collecting Thoughts, we dive into the fascinating world of agentic AI and its implications for collections teams. I explore what sets agentic AI apart from traditional generative AI, emphasizing its proactive, autonomous capabilities that can enhance operational efficiency. We discuss how this technology operates within strict compliance and auditability frameworks, ensuring safety and transparency. Hear real-world applications, such as its transformative role in call centers, where AI assists agents by providing instant access to complex information. We also touch on the importance of human oversight and the potential for scalable solutions that seamlessly integrate into existing workflows. If you're keen to understand how agentic AI can reshape your collections strategy, tune in!

In this episode of Collecting Thoughts, we dive into the pressing challenges and opportunities within the European auto finance market. As delinquencies rise and regulatory demands increase, I discuss how auto financiers can navigate this complex landscape through effective digital transformation. We explore the importance of a unified data layer for better decision-making and the role of AI in personalizing collections strategies. By focusing on adaptability and compliance, lenders can enhance customer relationships while efficiently managing risk. Join me as I share actionable insights that you can implement with your team to thrive in this evolving market. Tune in to learn how to make your collections process smarter and more effective.

In this episode of Collecting Thoughts, I explore Winning Strategies for Today's Collections Teams. We delve into how artificial intelligence and digital transformation are reshaping collections in global organizations, tackling challenges like economic uncertainty, regulatory compliance, and fragmented systems. I discuss the importance of integrating data across divisions to enhance risk assessment and operational agility. Discover how AI-driven automation can streamline tasks, personalize customer engagement, and improve compliance. I share a case study of a company that reduced bad debt charge-offs by five percent through an automated SaaS platform. The episode highlights the need for intelligent automation, data-driven strategies, and customer-centric approaches to build resilience and efficiency. Join me as we uncover how collections teams can thrive amidst complexity and change. Stay tuned for more insights in future episodes.