<description>&lt;p&gt;Takeaways&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Properly trimming your client base is essential for organizational health.&lt;/li&gt;&lt;li&gt;Reputational risk is particularly significant for smaller companies.&lt;/li&gt;&lt;li&gt;A client that was once a great fit may no longer align with your business.&lt;/li&gt;&lt;li&gt;Engagement and profitability must be balanced for both clients and employees.&lt;/li&gt;&lt;li&gt;High-paying clients with low engagement can harm your reputation.&lt;/li&gt;&lt;li&gt;Employees with high engagement but low compensation risk burnout.&lt;/li&gt;&lt;li&gt;It's crucial to keep employees compensated fairly to prevent poaching.&lt;/li&gt;&lt;li&gt;Constantly evaluate your client base to ensure alignment with business goals.&lt;/li&gt;&lt;li&gt;Finding solutions for clients who no longer fit is key to maintaining relationships.&lt;/li&gt;&lt;li&gt;Utilizing engagement and profitability charts can help in decision-making.&lt;/li&gt;&lt;/ul&gt;&lt;br/&gt;&lt;h4&gt;📖&lt;strong&gt; Buy &lt;/strong&gt;&lt;a href="https://www.amazon.com/Small-Giants-Bo-Burlingham-audiobook/dp/B01LWIGSL2/ref=sr_1_1?crid=1N3A1FBZT74V1&amp;amp;amp&amp;amp;keywords=small+giants+book&amp;amp;amp&amp;amp;qid=1691260728&amp;amp;amp&amp;amp;s=audible&amp;amp;amp&amp;amp;sprefix=small+giants+book%252Caudible%252C121&amp;amp;amp&amp;amp;sr=1-1&amp;amp;_encoding=UTF8&amp;amp;tag=nqrmedia-20&amp;amp;linkCode=ur2&amp;amp;linkId=140b7de1b4c10531bde3481927b9c892&amp;amp;camp=1789&amp;amp;creative=9325" rel="noopener noreferrer" target="_blank"&gt;&lt;strong&gt;"Small Giants: Companies That Choose to Be Great Instead of Big" &lt;/strong&gt;&lt;/a&gt;&lt;strong&gt;by Bo Burlingham&lt;/strong&gt;&lt;/h4&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Sponsors&lt;/p&gt;&lt;p&gt;🌱 &lt;a href="https://www.seedpg.com/" rel="noopener noreferrer" target="_blank"&gt;&lt;u&gt;S.E.E.D. Planning Group&lt;/u&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.patreon.com/DitchtheSuits" rel="noopener noreferrer" target="_blank"&gt;🎤 &lt;u&gt;Ditch The Suits Patreon&lt;/u&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.ditchthesuits.com/" rel="noopener noreferrer" target="_blank"&gt;🖥️ &lt;u&gt;Ditch The Suits Website&lt;/u&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.youtube.com/@stevecampbellpr" rel="noopener noreferrer" target="_blank"&gt;🎙️ &lt;u&gt;One Big Thing Podcast&lt;/u&gt;&lt;/a&gt;&lt;/p&gt;</description>

Unleashing Leadership: Unlocking Greatness and Embracing Change

Travis Maus

Client Satisfaction Formula - S8 E31

APR 3, 202510 MIN
Unleashing Leadership: Unlocking Greatness and Embracing Change

Client Satisfaction Formula - S8 E31

APR 3, 202510 MIN

Description

Takeaways

  • Properly trimming your client base is essential for organizational health.
  • Reputational risk is particularly significant for smaller companies.
  • A client that was once a great fit may no longer align with your business.
  • Engagement and profitability must be balanced for both clients and employees.
  • High-paying clients with low engagement can harm your reputation.
  • Employees with high engagement but low compensation risk burnout.
  • It's crucial to keep employees compensated fairly to prevent poaching.
  • Constantly evaluate your client base to ensure alignment with business goals.
  • Finding solutions for clients who no longer fit is key to maintaining relationships.
  • Utilizing engagement and profitability charts can help in decision-making.

📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham


Sponsors

🌱 S.E.E.D. Planning Group

🎤 Ditch The Suits Patreon

🖥️ Ditch The Suits Website

🎙️ One Big Thing Podcast