In this week’s episode, I am diving into the challenging topic of accountability within small business. We are discussing practical strategies for leaders to not only hold their teams accountable but also themselves, ensuring clarity and fostering responsibility in the workplace.

Key Points:

1. Leading by Example:
   Let’s talk about the importance of leaders holding themselves accountable before expecting the same from their teams. Accountability begins with fulfilling your own commitments and setting a standard through consistent follow-through.
2. Clarity in Delegation:
   Accountability starts with clear communication. Leaders must ensure that team members fully understand what tasks they are responsible for, the deadlines they need to meet, and the specific expectations of the role. Vague instructions lead to confusion, so clarity is key.
3. Addressing Missed Accountability:
   How do leaders address missed deadlines or targets in a calm and constructive way. Using frameworks like the Situation-Behavior-Impact (SBI) model, leaders can provide feedback without creating defensiveness, while maintaining the importance of meeting set goals.

Resources discussed in this episode:

• Anchored Leadership Academy
• Private Business and Leadership Coaching
• Crucial Conversations - Joseph Grenny,  Kerry Patterson,  Ron McMillan

Contact Kari Lotzien | Be the Anchor: 

• Website: BeTheAnchor.ca
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• Linked In: Kari Lotzien