<p>In this episode, we had the pleasure to learn from Denny Burda, who explored what it really takes to scale Customer Success effectively. </p><p>From driving revenue growth to enhancing customer engagement, he unpacks the strategies, tools, and mindsets that help CSMs build scalable, high-performing programs.</p><p>Denny shares practical insights on leveraging data, experimentation, and collaboration across teams to uncover new growth opportunities. </p><p>Whether you’re a CSM managing a large portfolio or a leader aiming to optimize your CS organization, this episode offers actionable strategies to take your customer success efforts to the next level.</p><p>Key Takeaways:</p><p>- Customer Success is a dynamic and evolving discipline.- Scaling requires creativity, collaboration, and experimentation.</p><p>- Focus on middle-performing customers for growth opportunities.</p><p>- Use data insights to drive meaningful customer engagement.</p><p>- Automate and streamline processes to maximize efficiency.</p><p>- Build strong relationships at scale by combining technology and empathy.</p><p>Denny also gave us a sneak peek into The Revenue Lab — a 6-week series starting January 15, 2026, in collaboration with CS Connect, designed to help CS professionals tie their work directly to revenue impact.</p><p><br></p><p>Check it out: https://www.tickettailor.com/events/csconnect/1923015</p><p><br></p><p>Connect with Us:</p><p>Denny Burda - https://www.linkedin.com/in/dennyburda/</p><p>Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/</p><p>Follow us on:</p><p>Instagram - https://www.instagram.com/cstalkspodcast/</p><p>Tik-Tok @customer.success6</p><p>Explore Our Podcast Website - https://cstalkspodcast.com/<br></p>

Customer Success Talks

Real Challenges, Experts Advice

How to scale Customer Success: Strategies for Growth

NOV 26, 202550 MIN
Customer Success Talks

How to scale Customer Success: Strategies for Growth

NOV 26, 202550 MIN

Description

<p>In this episode, we had the pleasure to learn from Denny Burda, who explored what it really takes to scale Customer Success effectively. </p><p>From driving revenue growth to enhancing customer engagement, he unpacks the strategies, tools, and mindsets that help CSMs build scalable, high-performing programs.</p><p>Denny shares practical insights on leveraging data, experimentation, and collaboration across teams to uncover new growth opportunities. </p><p>Whether you’re a CSM managing a large portfolio or a leader aiming to optimize your CS organization, this episode offers actionable strategies to take your customer success efforts to the next level.</p><p>Key Takeaways:</p><p>- Customer Success is a dynamic and evolving discipline.- Scaling requires creativity, collaboration, and experimentation.</p><p>- Focus on middle-performing customers for growth opportunities.</p><p>- Use data insights to drive meaningful customer engagement.</p><p>- Automate and streamline processes to maximize efficiency.</p><p>- Build strong relationships at scale by combining technology and empathy.</p><p>Denny also gave us a sneak peek into The Revenue Lab — a 6-week series starting January 15, 2026, in collaboration with CS Connect, designed to help CS professionals tie their work directly to revenue impact.</p><p><br></p><p>Check it out: https://www.tickettailor.com/events/csconnect/1923015</p><p><br></p><p>Connect with Us:</p><p>Denny Burda - https://www.linkedin.com/in/dennyburda/</p><p>Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/</p><p>Follow us on:</p><p>Instagram - https://www.instagram.com/cstalkspodcast/</p><p>Tik-Tok @customer.success6</p><p>Explore Our Podcast Website - https://cstalkspodcast.com/<br></p>