<p>A conversation about the potential and limits of AI agents with the co-founder of Sierra, an agentic customer-service company. Bret Taylor, who is also the chairman of OpenAI, tells Andrew Palmer about the imperfections of the technology, the competition between model-makers and vendors, and how he uses AI to manage.</p><br><p>To listen to the full series, subscribe to <a href="https://subscribenow.economist.com/podcasts-plus" rel="noopener noreferrer" target="_blank">Economist Podcasts+</a>.</p><br><p>If you’re already a subscriber to <em>The Economist</em>, you have full access to all our shows as part of your subscription. For more information about how to access Economist Podcasts+, please visit our <a href="https://myaccount.economist.com/s/article/What-is-Economist-Podcasts" rel="noopener noreferrer" target="_blank">FAQs</a> page or watch our <a href="https://www.youtube.com/watch?v=Gczo71bg1uY" rel="noopener noreferrer" target="_blank">video</a> explaining how to link your account.</p><br><p>This episode is also available to <a href="https://www.youtube.com/watch?v=-ui7cg7Ar28" rel="noopener noreferrer" target="_blank">watch on <em>The Economist</em>’s YouTube channel</a>.</p> <hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>