Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode, we sit down with Erin Caleval to explore what it really means to be financially resilient—especially in the face of adversity. Erin shares practical insights on how financial health is tested during tough times, and why being prepared can make all the difference. Whether you're navigating cash flow concerns or long-term planning, this conversation offers grounded advice for building a solid financial foundation.Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with Carly (House of Paws):https://www.instagram.com/houseofpawsboutiquehttps://www.tiktok.com/@houseofpawsboutiquehttps://www.facebook.com/houseofpawsboutiqueConnect with Sherry (Odyssey Pets):https://www.facebook.com/odysseypetshttps://www.instagram.com/odysseypetshttps://linktr.ee/odysseypetsdallasThe Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

In this special Pawfee Talk episode, Carly and Sherry sit down over coffee with Nancy Guinn, the passionate powerhouse behind Dog Krazy, an 8-location indie pet retail chain known for its community roots and no-nonsense leadership. Nancy shares her powerful journey from running multiple pet stores to transitioning into franchise support, all while staying fiercely loyal to her values and people.We dig deep into a recent, raw Facebook post of hers that stopped us in our tracks—it was about the unseen burdens of leadership, the hard calls business owners make behind closed doors, and the strength it takes to stay silent when others expect you to speak.This episode is for every pet pro who’s ever felt misunderstood, taken for granted, or stuck between doing what’s right and what’s easy.🎧 What You'll HearWhy Nancy stepped away from store ownership and what that transition taught herThe emotional weight of leadership no one prepares you forWhen silence is the most professional (and painful) moveDealing with betrayal, burnout, and boundaries in the pet industryHow to stay loyal to your values, even when it costs you🐶 About Our GuestNancy Guinn is the founder of Dog Krazy, a beloved independent pet retail chain in Virginia. With nearly 20 years in the business, Nancy is a community-driven leader known for her fierce loyalty, high standards, and willingness to show up with honesty and heart—even when it's tough. She recently franchised all her stores and now works behind the scenes to help other pet retailers succeed.Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with Carly (House of Paws):https://www.instagram.com/houseofpawsboutiquehttps://www.tiktok.com/@houseofpawsboutiquehttps://www.facebook.com/houseofpawsboutiqueConnect with Sherry (Odyssey Pets):https://www.facebook.com/odysseypetshttps://www.instagram.com/odysseypetshttps://linktr.ee/odysseypetsdallasThe Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

Are your events starting to feel more like a chore than a celebration? You might be facing event fatigue—and you’re not alone. In this episode, we dive into what event fatigue looks like in the pet retail world and how it impacts both customers and your team.We explore:What event fatigue is and why it occursSigns like declining customer engagement, staff burnout, and underperforming promotionsHow overloading your calendar with too many events can lead to marketing fatiguePractical insights into how to refresh your approach and bring the excitement backWhether you run a grooming salon, pet store, or daycare, this episode is your guide to recognizing and overcoming event burnout—for good.🐾 Tune in to find smarter, more sustainable ways to keep your events impactful and energizing!Connect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with Carly (House of Paws):https://www.instagram.com/houseofpawsboutiquehttps://www.tiktok.com/@houseofpawsboutiquehttps://www.facebook.com/houseofpawsboutiqueConnect with Sherry (Odyssey Pets):https://www.facebook.com/odysseypetshttps://www.instagram.com/odysseypetshttps://linktr.ee/odysseypetsdallasThe Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

Training doesn’t have to be boring — and it definitely shouldn’t be optional. In this episode of Pet Shop Girls, Carly and Sherry dive into the art (and science) of team training for pet business owners.From micro-learning to mentoring, they explore how to keep your staff educated, empowered, and engaged — all while improving customer service and fueling long-term success. Whether you’re training new hires or building next-level knowledge for your seasoned team, this episode is packed with practical ideas to strengthen your shop from the inside out.💡 What You'll Learn:Why continuous learning is essential for business growthThe magic of micro-learning and bite-sized lessonsHow to tailor training to different learning stylesIdeas for hands-on, engaging employee educationCarly’s personal insights on nutrition and staff empowermentHow to use simple tools and tech to make training stickWhy investing in your team pays off at the registerConnect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsThe Foundation of Pet Nutrition Training Coursehttps://app.retailbrilliance.com/courses/269Connect with Carly (House of Paws):https://www.instagram.com/houseofpawsboutiquehttps://www.tiktok.com/@houseofpawsboutiquehttps://www.facebook.com/houseofpawsboutiqueConnect with Sherry (Odyssey Pets):https://www.facebook.com/odysseypetshttps://www.instagram.com/odysseypetshttps://linktr.ee/odysseypetsdallasThe Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

In this episode of the Pet Shop Girls podcast, Carly and Sherry break down essential year-end financial strategies for pet business owners. From managing inventory and understanding tax deductions to planning promotions and protecting your margins, this episode is your survival guide for closing out the year strong and stepping into the new one with clarity.Whether you're a seasoned store owner or just getting started, you'll walk away with practical advice to help you clean up your books, cash in on smart decisions, and (finally) clock out for a well-deserved break.💡 What You'll Learn:Why smart pet retailers meet with their CPA before December 31The difference a good accountant and bookkeeper can makeWhat tax deductions to track before it’s too lateHow inventory affects your taxes — and what to do about itWhy now is the best time to plan 2026 promotions, events, and vacationsTips on updating pricing and communicating changes to customersHow to leverage charitable donations and renew your licensesConnect with the Pet Shop Girls!Find us everywhere: https://linktr.ee/petshopgirlsConnect with Carly (House of Paws):https://www.instagram.com/houseofpawsboutiquehttps://www.tiktok.com/@houseofpawsboutiquehttps://www.facebook.com/houseofpawsboutiqueConnect with Sherry (Odyssey Pets):https://www.facebook.com/odysseypetshttps://www.instagram.com/odysseypetshttps://linktr.ee/odysseypetsdallasThe Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.