Chris and Mike are joined by organisational psychologist Christen Gilchrist to unpack why burnout isn’t a personal failing — it’s a systems problem. From NHS bed management to boardroom meetings that cost £56,000 a year, Christen explains how hidden feedback loops, poor information flow, and overloaded leadership habits quietly drain performance. This episode's about fixing the system — not blaming the people.<hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>