<p>In this episode, Sangeeta Nath from Zoho One sits down with Avon Collis, CRM &amp; Automation Specialist at Relevate, to explore how Relevate leverages Zoho One to transform business operations for enterprise clients across Australia, New Zealand, India, Thailand, the UK, and the US. </p><p>Avon Collis shares his journey from long, manual workdays to building internal help desks, video-based knowledge management, and end-to-end process automation—all within a single, unified platform. </p><p>Learn how veteran-owned values, rigorous change management, and a “global-first” culture fuel Relevate’s mission to deliver scalable, continuous improvements.</p><p> </p><p><strong>Key Takeaways</strong></p><ul><li><p><strong>Veteran-Driven Values &amp; Intelligence Approach</strong></p><p>Applying military-style intelligence gathering to CRM for deeper customer insights and trust.</p></li></ul><ul><li><p><strong>Unified Platform over Disparate Tools</strong></p><p>Consolidating silos—CRM, desk, knowledge base, approvals—into one seamless Zoho One ecosystem.</p></li></ul><ul><li><p><strong>Sandbox-First Change Management</strong></p><p>Training staff in a sandbox weeks ahead, using videos and countdowns to drive smooth cutovers.</p></li></ul><ul><li><p><strong>Global-First, Human-Centric Culture</strong></p><p>Designing spacious, respectful offices and cross-cultural collaboration (chai, biryani, and all).</p></li></ul><ul><li><p><strong>Continuous Improvement via Zoho Desk</strong></p><p>Internal ticketing drives self-help articles, cutting support queries by 50% and reinvesting time savings.</p></li></ul><p> </p><p><strong>Subscribe To Our Other Social Media Channels:-</strong><br />INSTAGRAM : @zoho.one <br />(<a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbFRNQ2c5TG0yMmd5Q1k2TXROTjdHN3I4aWZGUXxBQ3Jtc0tsNEVra2pKTk1jdUQ1ZzU4NEkxakRDOGI2MTVZZS1aaEVKRlZqXzJ3QmZ2YVdyc3ZHVmQzdFlHcl9pVjg4M0VZZW5veDZXMVA5TXZkWHBUS0FyTFJUQ3l3VEZwVElsSHFFNzBidDFwci13RjNQSl9ETQ&amp;q=https%3A%2F%2Fzoho.to%2F8Zx&amp;v=IkxdFrf3m2g" rel="ugc noopener noreferrer" target="_blank">https://zoho.to/8Zx</a>)<br />X :  @ZohoOne<br />(<a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbnNFVGp0RUVVNkVXcEdsaEZTQmM3aWt1U0dXZ3xBQ3Jtc0trb0dhcWlHOFdaVGQyVVRQY0hIVE01SkVBVkZ4dlJZVWJkUEZwYkQyV0tYSE1zSUdJRk5rX1ZXUWw3Q3d5bk1Tek4xYnEzSzA4UEtRc2lqUjRuXzAteFJYSVhDSXJzVXlad2oxRExFLTZTSlVrTEVTUQ&amp;q=https%3A%2F%2Fzoho.to%2FnPJ&amp;v=IkxdFrf3m2g" rel="ugc noopener noreferrer" target="_blank">https://zoho.to/nPJ</a>)<br />LINKEDIN : Zoho One<br />(<a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbVBwVTgyOVlkNE9NTjNhdk91cXJ4VzQ1UGxUQXxBQ3Jtc0ttb1BNa1ZVdGpkYTdBRG00RE0yR3MxV01EQXg2bzVGVV91eGtSRm1SR1hldFMtRWpUN3d5ZWwyZTV3Q1N4eldLMHY5MUNzMkVMV0JnSDRQajI4RGNWRFVrREZOTENFeFRreXdPVE94TGRTSUtEb01Baw&amp;q=https%3A%2F%2Fzoho.to%2FILj&amp;v=IkxdFrf3m2g" rel="ugc noopener noreferrer" target="_blank">https://zoho.to/ILj</a>)</p>