Have you ever realized a mistake only after you hit send?In this episode, Karl sits down with Lee Fischman to talk about the very human side of product work, the part that rarely makes it into neat success stories. Lee shares lessons shaped by decades of building products across wildly different industries, including the hard-earned habit of letting every message sit before responding. Not because it sounds wise, but because he learned the consequences the painful way, more than once.They also revisit a moment when a product seemed completely dead on arrival. While working on an internal chatbot platform with almost zero adoption, Lee chose an uncomfortable path and reshaped how the product showed up for its users. That shift did not come from clever ideas, but from paying attention to how people actually worked and what they needed help with, even when it conflicted with how the product was “supposed” to be used.Along the way, the conversation touches on humility, messy communication, navigating difficult personalities, and why product management is ultimately about people, not artifacts. If you have ever felt the weight of unclear expectations, second-guessed a decision after making it, or wondered how much of this job is really about human relationships, this episode will feel like a knowing nod rather than a lecture.Key Quotes: “A product manager’s job is to move her product forward to best serve the interests of its users and the business. Inside the organization, she represents the product.” “You don’t get paid to manage chaos. You get paid for the skills you bring while facing a chaotic situation.” “Product management is about people—the people who use your product, the folks you work with, the men and women you report to. If you want to excel, double down on all the ways you work with and value people.” “You can build your own market, but then some advancement’s going to come in where all of a sudden that’s no longer a need what you service. If you don’t stay ahead and reinvent yourself over and over, you find yourself in a bad spot.”  Resources & Links: Lee Fischman on LinkedIn: https://www.linkedin.com/in/lee-fischman/  Lee’s Book: How to Excel at Digital Product Management (https://www.amazon.com/Excel-Digital-Product-Management-comprehensive/dp/B0DPVNX178/) Lee’s Medium: https://medium.com/@lee.fischman