If your team is guessing instead of executing, this episode is your tune-up. Zana Devine grew up inside hotels and restaurants, then spent years building cultures where standards stick, onboarding is consistent, and language turns conflict into loyalty. We break down fundamentals that actually move numbers: one way of doing things, training that equips people to win, and respectful scripts for tough moments. For independent restaurant operators who need operational clarity, this is a playbook you can run tomorrow. Connect with Zana Devine Youtube: https://www.youtube.com/@zanadevinehospitality Instagram: https://www.instagram.com/zanahospitality/ LinkedIn: https://www.linkedin.com/in/zdh-rnr/ Book: "Build to Serve, Train to Lead" on Amazon Connect with Simon Email: [email protected] Book a Call: https://calendly.com/culinarymechanic/discovery Website: https://www.culinarymechanic.com