<description>&lt;p&gt;In this powerful episode of The Marketing Pulse Podcast, we dive deep into the art of service recovery — how brands can turn a customer's negative experience into a lasting positive impression.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;We explore:&lt;/p&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;•&amp;nbsp;&amp;nbsp;&amp;nbsp;Why service recovery is critical for brand loyalty&lt;/p&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;•&amp;nbsp;&amp;nbsp;&amp;nbsp;Practical steps to handle complaints professionally&lt;/p&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;•&amp;nbsp;&amp;nbsp;&amp;nbsp;Real-life examples of brands that recovered brilliantly (and those that didn't)&lt;/p&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;•&amp;nbsp;&amp;nbsp;&amp;nbsp;How marketing and customer service teams can work together to rebuild trust&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Mistakes happen — but how you respond makes all the difference.&lt;/p&gt;&lt;p&gt;Tune in, learn, and sharpen your customer service skills!&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Available on:&lt;/p&gt;&lt;p&gt;Spotify | Apple Podcasts | YouTube&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Subscribe for more marketing insights every Two weeks!&lt;/p&gt;</description>

The Marketing Pulse Podcast

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Chapter 2 Episode 17: The Art of Service Recovery

APR 29, 202544 MIN
The Marketing Pulse Podcast

Chapter 2 Episode 17: The Art of Service Recovery

APR 29, 202544 MIN

Description

<p>In this powerful episode of The Marketing Pulse Podcast, we dive deep into the art of service recovery — how brands can turn a customer's negative experience into a lasting positive impression.</p><p><br></p><p>We explore:</p><p>&nbsp;&nbsp;&nbsp;•&nbsp;&nbsp;&nbsp;Why service recovery is critical for brand loyalty</p><p>&nbsp;&nbsp;&nbsp;•&nbsp;&nbsp;&nbsp;Practical steps to handle complaints professionally</p><p>&nbsp;&nbsp;&nbsp;•&nbsp;&nbsp;&nbsp;Real-life examples of brands that recovered brilliantly (and those that didn't)</p><p>&nbsp;&nbsp;&nbsp;•&nbsp;&nbsp;&nbsp;How marketing and customer service teams can work together to rebuild trust</p><p><br></p><p>Mistakes happen — but how you respond makes all the difference.</p><p>Tune in, learn, and sharpen your customer service skills!</p><p><br></p><p>Available on:</p><p>Spotify | Apple Podcasts | YouTube</p><p><br></p><p>Subscribe for more marketing insights every Two weeks!</p>