Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume.

In this episode, I break down the six silent LinkedIn mistakes that are killing your visibility and sabotaging your chances of landing the roles you actually want in Customer Success. I’ll pull back the curtain on what recruiters really see when they search for candidates, and I’ll reveal the rapid-fire profile fixes that skyrocket your discoverability and make recruiters reach out to you with genuinely exciting roles. From headline secrets to the crucial recommendation trick, you’ll get the step-by-step playbook that finally gets your LinkedIn working for you—not against you.

You’ll walk away with a punchy, recruiter-magnet profile and the confidence that you’re not missing out on career-changing opportunities just because of a few overlooked details. Hit play and let’s dive in.

1:49 – How Recruiters Use LinkedIn and How LinkedIn Recruiter Search Filters Really Work

4:37 – The Biggest LinkedIn Mistakes Real Job Seekers Are Making—Revealed by a 100-Profile Audit 

7:16 – The Exact Headline Update That Gets You Noticed (And Boosts Your Visibility)

9:52 – Quick Fixes For Your Skills Section That Make You Show Up in the Right Searches

12:27  – What to Write in Your Experience Section to Attract Interviews. Plus a 2-Sentence Summary Formula

14:28 – Why Your Recommendations Are Crucial and How They Influence Hiring Decisions

16:14 – How Your Activity Section Can Instantly Make or Break Your Credibility

18:02 – How a Simple Photo Change Can Help You Finally Get That Interview

🛎️ FREEBIES & RESOURCES:

What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, experience, and drive? 

In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Success resume was fine... until we tore it apart and rebuilt it, turning walls of blah text into sharp, specific highlights that proved her impact in seconds.

I’ll walk you through the exact five-step strategy we used, including how to lead with proof, cut the fluff, show off your results and how you got them, and make sure every bullet shines whether you’re staying in your field or switching industries altogether. 

You’ll learn why most resumes miss the mark and how to fix yours so recruiters and hiring managers can’t help but call you for interviews. If you’re tired of waiting for someone to notice you and ready to be the talk of the recruiting team, hit play. Your January job search will thank you.

2:05 – Why Your Resume Might Be Sending You Into the Job Search “Black Hole”

3:22 – How Showing Proof (Not Just Adjectives) Makes Hiring Managers Stop Scrolling

7:00 – The Three Questions Every Bullet Point Must Answer for Resume Success

10:00 – Why Explaining Your Process Is Key (Not Just Results)

13:27 – The Power of Making Your Resume Scannable (and ChatGPT’s Secret Editing Sauce)

15:45 – How to Translate Jargon Into Universally Understood, Career-Boosting Language

19:08 – The Five-Step Resume Audit to Get Noticed in January’s Hiring Frenzy

🛎️ FREEBIES & RESOURCES:

Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone else’s.

That’s why in this episode, I’ll show you how to find your superpowers—the unique things you do so naturally you don’t even see them—and how to weave them into your Customer Success Interview answers. I’ll walk you through the exact process to spot those special strengths, step out of the generic crowd, and inject them straight into your CSM Interview answers so you stand out instantly.

If you’re ready to finally stand out, build confidence, and move forward in your Customer Success Career, hit play and let’s dive in. Whether you’re aiming for your first CSM role or leveling up in SaaS Customer Success, this episode is packed with actionable career tips to help you shine in your next interview.

2:14 – The Real Reason Generic Customer Success Interview Stories Fail 

5:27 – What “Superpowers” Actually Mean in Customer Success Interviews 

7:47 – How to Identify Your Own Superpowers 

13:20 – Weaving Superpowers Into CSM Interview Questions—Before & After Examples 

17:05 – Five Prompts to Discover What Sets You Apart 

17:55 – The Simple Question Framework That Uncovers Your Strengths

🛎️ FREEBIES & RESOURCES:

Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy is costing you months (if not years) on the path to your next promotion.

That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth and land promotions in record time. You’ll discover the simple four-part framework that helped one client jump two levels in just eight months, why most people approach career advancement totally backwards, and how to identify the real skills and gaps that matter for your next big move. 

We’ll talk practical action plans and you’ll finish this episode with immediate steps you can take this week to feel in control of your career trajectory. If you’re ready to step out of career autopilot, get real clarity, and move into your next promotion on purpose, hit play and let’s dive in.

1:58 – Why Hoping for a Promotion Is NOT a Career Strategy

5:10 – The Four-Step Framework to Accelerate Your Customer Success Career

6:03 – Picking Your Exact Goal Title

7:04 – Getting CRYSTAL CLEAR About What That Role Actually Does Day-To-Day

7:48 – The Skills Matrix: How to Decode What “Leveling Up” Really Means

11:26 – Why Gap Analysis Is Your Secret Weapon (Even If It’s Uncomfortable) 

13:19 – Why a 90-Day Action Plan Beats Waiting for Your Annual Review

16:19 – How Just Taking Action Puts You Ahead of 99.9% of Peers

🛎️ FREEBIES & RESOURCES:

Ever find yourself making it to the final round interview, only to get that dreaded rejection again and again with zero real feedback? I see it all the time, and that’s why in this episode, I’m breaking down exactly why it happens, straight from a real client success story.

Meet “Sarah”, ten years deep in Customer Success, landing interviews left and right (we’re talking big-name companies), but somehow never sealing the deal. Her problem wasn’t her skills or her track record. It was three simple mistakes—stuff almost no employer will ever point out, but absolutely fatal when it comes to landing the offer.

In this episode, I walk you through the three tiny (and totally fixable) changes Sarah made that took her from stuck and frustrated to hired in three weeks. I’ll show you how she ditched the robotic presentation style, started talking with her audience instead of at them, and learned to make her data actually tell a story. These quick pivots didn’t just land her a new role—they made her stand out as a “breath of fresh air” to hiring managers.

If you’re tired of clueless employer feedback, tired of rehearsing yourself into oblivion and still walking away empty-handed, and so, so tired of wondering if you’re ever going to break through, this episode is for you. Hit play and let’s dive in.

4:49 – How Sounding Too Scripted in Presentations Turns Off Interviewers (and How to Fix It)

8:03 – The Subtle Shift from “Talking At” to “Talking With” That Instantly Boosts Interview Engagement

10:30 – Why Too Much Data in Presentations Can Undermine Your Credibility

14:30 – Three Tiny Tweaks That Landed a Client Her Dream Role in Three Weeks

🛎️ FREEBIES & RESOURCES: