What if the #1 cause of clinician burnout and patient non-adherence is the same problem? In this episode, Dr. Lillian Liang Emlet and master certified coach Hélène Thériault reveal how shifting from a "fix-it" expert mindset to a coach approach — doing with patients instead of for them — can transform clinical outcomes, reduce burnout, and change healthcare culture one small conversation at a time.  Chapters & Time-Stamps 00:55 Meet Helene Thierault 02:40 Two Turning Points 07:17 Backpack Burnout Metaphor 12:09 With Not For Mindset 15:22 Coach Approach Explained 20:18 Dive Program Levels 25:21 Hardest Habits to Break 28:34 One Tiny Clinic Shift 33:15 Make a Request Technique 36:52 Results and Success Stories 39:28 Resources GUEST Hélène Thériault, MCC, OT - Registered Occupational Therapist, Master Certified Coach (ICF), Clinical Instructor at the University of British Columbia, and founder of Function First Coaching — creator of the Dive Into a Coach Approach certification, training hundreds of healthcare professionals across North America. 🌐 Function First Coaching   REFERENCES 📄 The Symmetry of Failure — whitepaper by Hélène Thériault (60% burnout = 60% patient non-adherence) 🎓 Dive Into a Coach Approach — micro-credentialing program (Level 1: 12 hrs self-paced) https://diveintoacoachapproach.com/transforming-healthcare-coaching/   🗣️ VitalTalk — communication skills training 🌐 International Coaching Federation (ICF) — coaching credentialing body 📧 [email protected] Learn more about Giving & Receiving Feedback in Healthcare Subscribe and Listen on: Website Youtube Spotify Apple Follow us on: Newsletter Instagram Facebook LinkedIn For personalized support in your life and work as a healthcare professional and leader, book a free call. Disclaimer: Although we are trained medical professionals, we are not acting in a clinical capacity on this podcast. We do not use our medical licenses or provide medical, mental health, or therapeutic services in this setting. The content shared in this episode is based on our personal experiences, opinions, and coaching backgrounds, and is intended for informational and entertainment purposes only. It should not be taken as medical advice, therapy, or professional counseling, nor used as a substitute for individualized medical or mental health care. Always seek the guidance of qualified healthcare professionals regarding any medical or mental health concerns. The views and opinions expressed are solely those of the hosts and guests and do not represent the positions of our employers or affiliated organizations.