<p>In this episode of <strong>Captive Conversations</strong>, Adam Forman sits down with <strong>Rosie Lewis-Marsh</strong>, the London Hospitality Girl, to talk about sales, booking journeys, and why hospitality overcomplicates the things that should be simple. </p><p>Rosie breaks down decision-making inside teams, the fear of automation, and the cost of slow response times. From shorter booking windows to conversion and automation, she shares a grounded view of what operators can fix quickly without losing the human side of hospitality.</p><p>#hospitality #hospitalitysales #guestexperience #restaurantindustry #captiveconversations #hospitalityleaders</p>