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Global Services: FDI, CX, BPO & Tech

Loren Moss

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Publisher and industry analyst Loren Moss and guests discuss the trends in foreign direct investment (FDI), global site selection, customer experience (CX), outsourcing (BPO), shared services, and the underlying technology (IT) that enables and accelerates it all.

Recent Episodes

JUL 29, 2026
The Competitive Advantage AI Can't Copy
Artificial intelligence is transforming customer experience, but are companies focusing on the wrong things? In this keynote from CX Summit 2026, organized by BPro, AI strategist and speaker Tricia Wang explores why the businesses that rely solely on auto
60 MIN
JUL 21, 2026
How Colombia's Brands Train You to Expect Bad Service
AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customer
15 MIN
JUN 11, 2026
ICMI's Brad Cleveland on Leading the Customer Experience
What does great customer experience leadership look like in the age of AI? At the CX Summit in Cartagena, Colombia, I sit down with customer experience expert Brad Cleveland, founder of ICMI and author of Leading the Customer Experience, to discuss the fu
11 MIN
MAY 7, 2026
NAB Show 2026: The Tools That Are Changing Content Creation
Today I’m at the NAB Show 2026 in Las Vegas, one of the biggest events in media and broadcasting, and there’s a lot changing. Walking the floor, you can really see how fast things are evolving. From NDI and IP workflows starting to replace traditional bro
11 MIN
APR 27, 2026
One Device to Run Your Entire Broadcast Setup - The YoloBox (Interview)
At the NAB Show 2026 in Las Vegas, I sat down with Yolanda Fang, Sales Manager of YoloLiv, to take a closer look at the YoloBox Extreme, a compact all-in-one live production system designed to replace a much larger traditional setup. If you're interested
8 MIN