In this episode, we explore chapter 10, Lines of Trust, which takes us beyond governance and into the invisible systems that make innovation work or fall apart. Freya and her team have built structure. The XV model, the fit radar, the S-curve, and a new three-tier governance system. On paper, it's perfect. But in practice, something's missing. 

When one small decision crosses an unseen line, Freya discovers what no framework can capture, that governance only works when people believe in the intent behind the decisions. 

This chapter explores how trust becomes the hidden infrastructure of innovation. We'll see how Freya learns to map the sensitivity lines that exist between people and functions like HR, finance, IT, legal, and how she builds a trust layer that connects structure to belief. It's a story about what happens when logic meets emotion, when process meets perception, and how the true power of innovation lies not in control, but in connection.