Choose People Love Pets: The Veterinary Culture Podcast
Choose People Love Pets: The Veterinary Culture Podcast

Choose People Love Pets: The Veterinary Culture Podcast

Phoebe Valdez and Brianna Armstrong, DVM

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Episodes

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"Choose People Love Pets" is a podcast dedicated to exploring the powerful intersection where passion for animals meets the art of leading with a people-first mindset and intentionality. Join us as we delve into the heart of veterinary medicine, discovering how prioritizing both the well-being of our furry friends and the humans who care for them can transform the landscape of culture and leadership in our field.

Recent Episodes

How To Get Your Business To Run Itself
APR 20, 2026
How To Get Your Business To Run Itself
If your team is constantly texting you on your day off, interrupting your vacation, or relying on you to solve every small problem — this isn’t a team issue. It’s a leadership pattern. In this episode of Choose People Love Pets, Dr. Brianna Armstrong and Phoebe Valdez break down why leaders become the bottleneck in their hospital, how that dependency gets unintentionally created, and what to do instead. You’ll learn how to build a team that can think independently, make decisions confidently, and operate effectively — even when you’re not there. Because the goal isn’t that your team doesn’t need you… It’s that they don’t need you for everything.   🔑 What You’ll Learn Why your team keeps coming to you for answers (and how you trained them to do it)  The difference between supporting your team vs creating dependency  How “helpful” leadership can accidentally lead to learned helplessness  The role of psychological safety in decision-making  How to coach instead of fix — without abandoning your team   🛠️ The Framework: Stop Being the Bottleneck 1. Reframe the Problem It’s not that your team can’t solve problems — It’s that they’ve been trained to bring them to you.  2. Understand Why They Ask Your team is coming to you because: It’s faster  It feels safer  They’re afraid of being wrong  They lack clear decision-making frameworks  You’ve reinforced the behavior (even unintentionally)   3. Create a Decision Filter (Red / Yellow / Green) 🔴 Red: Call immediately (safety, ethics, emergencies)  🟡 Yellow: Make a decision, update later  🟢 Green: Fully owned by the team  If everything is red, nothing is.  4. Change How You Respond Instead of giving answers, start asking: “What do you think?”  “What options are you considering?”  “If I wasn’t here, what would you do?”  Then pause. Let them think. Let them decide.  5. Use Values as Decision Tools Guide decisions through: Patient safety  Team support  Client experience  Your values should drive decisions, not just live on the wall.  6. Reinforce Ownership Celebrate effort and thinking — not just outcomes  Encourage imperfect but safe decisions  Build confidence through trust   🧪 Try This: The 30-Day Challenge Prep your team for the shift  Pause before answering questions  Replace “I’ll just do it” with coaching  Empower one person or one decision category  Or start small: 👉 This week: Pause before you respond   ✈️ The Vacation Test Ask yourself: If I left tomorrow, what would break?  Who would panic?  What decisions would stall?  Your answers reveal where you’re still the bottleneck.   💬 Key Quotes “If your team can’t function without you, that’s not loyalty — it’s dependency.”  “If every decision flows through you, you didn’t build a team — you built a funnel.”  “Every time you answer instead of coach, you reinforce the behavior.”  “The goal isn’t that they don’t need you. The goal is that they don’t need you for everything.”    📣 Call to Action If this episode resonated with you, send it to a leader who needs a real vacation. And if you’re ready to start building a team that can think, decide, and lead — start by pausing before your next answer.   🔗 Connect With Us Follow Choose People Love Pets for more conversations on leadership, culture, and building veterinary teams that actually work. Have a scenario you want us to break down? Send us a DM — we’d love to hear itFollow for more:  FB: ⁠https://www.facebook.com/profile.php?id=61556480229406&mibextid=LQQJ4d⁠  IG: ⁠https://www.instagram.com/choosepeoplelovepets?igsh=MTVzZjc4ZHE4MWd2NQ%3D%3D&utm_source=qr⁠  LI: ⁠https://www.linkedin.com/company/choose-people-love-pets/  
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24 MIN
More Than a “DOGTOR” with Dr. Christien Bolden: Authenticity, Failure, and Finding Your Path in Veterinary Medicine
APR 6, 2026
More Than a “DOGTOR” with Dr. Christien Bolden: Authenticity, Failure, and Finding Your Path in Veterinary Medicine
What happens when the path to becoming a veterinarian doesn’t go the way you planned? In this episode of Choose People Love Pets, Dr. Brianna Armstrong sits down with Dr. Christien Bolden, relief veterinarian and host of the More Than a Dogtor podcast. Dr. Bolden shares his deeply personal journey through veterinary medicine—from not passing the NAVLE twice, to navigating burnout, to ultimately redefining what success and fulfillment look like in his career and life. Together, they explore the pressures young veterinarians face, the identity crisis that can happen when your career becomes your entire sense of self, and the importance of creating space to be more than just your professional title. Dr. Bolden also shares how mentorship, reflection, and prioritizing his family helped him rebuild his relationship with veterinary medicine and ultimately led him to create a platform supporting veterinary students and early-career veterinarians. This conversation is a powerful reminder that failure doesn’t define your future—and that sometimes the hardest moments in your career can become the foundation for helping others. In This Episode What “More Than a Dogtor” really means  The identity crisis many veterinarians experience early in their careers  Dr. Bolden’s experience not passing the NAVLE twice and how it shaped his path  The role mentorship played in rebuilding his confidence  Why authenticity matters in veterinary medicine  The biggest struggles new veterinarians face in their first few years  Learning to set boundaries and prioritize life outside of work  Burnout, sabbaticals, and reclaiming balance in your career  Relief work as a path to rediscovering purpose  Why communication skills are one of the biggest gaps in veterinary education  The inspiration behind Dr. Bolden’s podcast and mentorship initiatives  How he is helping students prepare for the NAVLE through coaching and mentorship  Key Takeaway Your title as a veterinarian is only one part of who you are. Creating a sustainable career in veterinary medicine requires space for authenticity, mentorship, and personal growth—because the healthiest professionals are the ones who remember they are people first. About the Guest Dr. Christien Bolden is a veterinarian, mentor, and host of the More Than a Dogtor podcast. A graduate of Tuskegee University, Dr. Bolden is passionate about supporting veterinary students and early-career veterinarians as they navigate the challenges of entering the profession. Through his podcast, mentorship work, and NAVLE preparation initiatives, he aims to create spaces where veterinary professionals can share their stories, support one another, and remember they are more than just their titles. Connect with Dr. Christien BoldenInstagram: @thebayouvetPodcast: More Than a Dogtor Email: [email protected]
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69 MIN
How To Kill Hospital Culture: Group vs Individual Feedback
MAR 23, 2026
How To Kill Hospital Culture: Group vs Individual Feedback
Have you ever sat in a team meeting and heard feedback that clearly wasn’t about you… but suddenly you’re questioning if you’re doing something wrong? This happens in veterinary hospitals all the time. In this episode of Choose People Love Pets, Dr. Brianna Armstrong and hospital manager Phoebe Valdez break down a common leadership mistake that quietly damages culture: giving individual feedback in a group setting. It often feels easier. It feels less confrontational. But the unintended consequences can be huge. When leaders address individual problems in group meetings: • Top performers start questioning themselves • Underperformers don’t realize the feedback is about them • Anxiety increases across the team • Trust and psychological safety begin to erode If you're a veterinary practice owner, medical director, or hospital manager, learning how to deliver feedback to the right audience is a critical leadership skill. In this conversation, we walk through how to identify when something should be addressed one-on-one vs. with the entire team, and how to deliver feedback in a way that actually improves culture. In This Episode We discuss: • Why leaders often give individual feedback in group meetings • The hidden cost this creates for your top performers • Why underperformers usually don’t realize the feedback is about them • How vague feedback increases stress in veterinary teams • How to tell if a problem is a system issue or an individual issue • Practical scripts for having difficult conversations with your team A Leadership Reminder Avoiding hard conversations may feel kind… But as we discuss in this episode: Kindness without clarity isn’t kindness — it’s confusion. And when excellence and mediocrity are treated the same, the result is predictable: Your best people stop pushing… or they leave. Connect With Us If you're working through a leadership challenge in your hospital and aren't sure whether it's a group issue or an individual conversation, reach out to us. We love hearing from veterinary leaders. Follow us and send us a message on social: FB: ⁠https://www.facebook.com/profile.php?id=61556480229406&mibextid=LQQJ4d⁠  IG: ⁠https://www.instagram.com/choosepeoplelovepets?igsh=MTVzZjc4ZHE4MWd2NQ%3D%3D&utm_source=qr⁠  LI: ⁠https://www.linkedin.com/company/choose-people-love-pets/  Subscribe to Choose People Love Pets If you care about building a healthier culture in veterinary medicine, this podcast is for you. Subscribe for conversations about: Veterinary leadership Practice culture Hiring and retention Communication with veterinary teams Running a thriving veterinary hospital  👍 If you found this episode helpful, please: - Like the video - Subscribe to the channel  - Share it with another veterinary leader ️ ❤️ It helps us grow the show and bring these conversations to more people in veterinary medicine. #veterinarymedicine #veterinaryleadership #veterinarypractice #vetmed #veterinarymanagement #practiceculture #vetlife 
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27 MIN
Staying Relevant & Saying Yes with Dr. Gary Marshall
MAR 9, 2026
Staying Relevant & Saying Yes with Dr. Gary Marshall
Veterinary careers rarely unfold according to plan. They evolve through opportunity, relationships, timing — and often through saying yes before we feel fully ready. In this episode of Choose People Love Pets, Dr. Gary Marshall — practice owner, feline-focused entrepreneur, and longtime contributor to organized veterinary medicine — reflects on the winding path of a decades-long career. From building “Cat Class” for students across six continents to navigating leadership roles and professional transitions, Gary shares what saying yes created… and what it cost. This conversation explores: The hidden trade-offs of opportunity The cost of always saying yes — and the cost of always saying no Loneliness in leadership, even in rooms full of thousands Why customer service will matter more in a shifting economic landscape What younger generations are teaching the profession about agency How culture moves from philosophy to business infrastructure As veterinary medicine moves out of survival mode and into a more uncertain market environment, the question isn’t just how to grow — but how to evolve. This episode is about discernment, relevance, and building a career that reflects who you are — not just the titles you collect.  Key Takeaways • Saying yes can shape your career in ways you can’t predict — but every yes carries a cost. • Guarding boundaries is important, but rigidity can limit growth. • Leadership can be deeply lonely — belonging requires intention. • Culture isn’t soft — it’s structural to retention, client trust, and financial resilience. • Economic shifts will reward practices that never stopped prioritizing experience. • Younger veterinarians are modeling agency — and the profession is evolving because of it.  About Dr. Gary Marshall Dr. Gary Marshall is a veterinary practice owner and longtime leader in organized veterinary medicine. Over the course of his career, he has contributed to professional organizations, mentored students across the globe through “Cat Class,” and built a feline-focused practice aligned with his values and vision for modern veterinary care. Email: [email protected]: https://www.linkedin.com/in/garymarshalldvm/ Instagram: @it.might.get.weird  Podcast: It Might Get Weird: Journeys In Veterinary Medicine Spotify https://open.spotify.com/show/3nzCLsF3xiIGeytyp8qDJW?si=08e194c78287445f Itmightgetweird.buzzsprout.com  Follow CPLP Podcast for more:  FB: ⁠https://www.facebook.com/profile.php?id=61556480229406&mibextid=LQQJ4d⁠  IG: ⁠https://www.instagram.com/choosepeoplelovepets?igsh=MTVzZjc4ZHE4MWd2NQ%3D%3D&utm_source=qr⁠  LI: ⁠https://www.linkedin.com/company/choose-people-love-pets/⁠  
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97 MIN
Reframing Imposter Syndrome to Growth Syndrome 
FEB 23, 2026
Reframing Imposter Syndrome to Growth Syndrome 
Imposter syndrome is something we talk about constantly in veterinary medicine — but what if we’ve been thinking about it all wrong? In this episode of Choose People Love Pets, Dr. Brianna Armstrong and Phoebe Valdez explore a powerful reframe: what if imposter syndrome isn’t a sign that you don’t belong… but evidence that you’re growing? Through personal stories — including Brianna’s experience pitching her veterinary startup Skye Paws while still in vet school — they unpack how discomfort, self-doubt, and even anxiety often appear at the exact moments when identity expansion and leadership growth are happening. Together, they introduce the idea of “growth syndrome” — a framework for understanding why high-achievers and veterinary professionals often feel like imposters when stepping into new roles, leadership opportunities, or unfamiliar challenges. If you’ve ever wondered: “Do I actually belong here?” “What if they find out I don’t know what I’m doing?” “Why does growth feel so uncomfortable?” This conversation offers a new perspective — and practical tools to help you reframe the experience. What You’ll Hear in This Episode Why imposter syndrome may actually be a sign of growth The story behind Skye Paws and navigating first-time visibility How veterinary training shapes our relationship with competence and confidence The three elements of “growth syndrome”: Novelty Visibility Identity expansion Why waiting to feel ready keeps us stuck How to build confidence by trusting yourself through growth Practical strategies for navigating high-stakes new experiences Key Takeaways Confidence does not come before action — it comes from action. You don’t feel like an imposter when you stay small. Growth often feels uncomfortable because your identity is expanding faster than your evidence. Leadership requires becoming a beginner again. Follow for more:  FB: ⁠https://www.facebook.com/profile.php?id=61556480229406&mibextid=LQQJ4d⁠  IG: ⁠https://www.instagram.com/choosepeoplelovepets?igsh=MTVzZjc4ZHE4MWd2NQ%3D%3D&utm_source=qr⁠  LI: ⁠https://www.linkedin.com/company/choose-people-love-pets/⁠   
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24 MIN