<description>&lt;p&gt;Tipping culture is being redesigned, and a hospitality professor says the first real test is already happening at restaurants near you.&lt;/p&gt; &lt;p&gt;Wayne Smith says tipping and non-tipping sections are being beta tested now, giving customers a choice that changes the nature of the transaction entirely. Pick the tipping section and you get full table service. Pick the other and you order at a kiosk, pick up your own food, and walk away.&lt;/p&gt; &lt;p&gt;Smith also traces tipping's roots to post-Civil War America, where it became a tool for keeping minority workers from earning full wages. That history, he says, is not separate from the screen in front of you today.&lt;/p&gt; &lt;p&gt;Topics: tipping culture, tipping sections, hospitality research, tipping history, service industry reform&lt;/p&gt; &lt;p&gt;GUEST: Wayne Smith&lt;/p&gt; &lt;p&gt;&lt;strong&gt;&lt;em&gt;Originally aired on&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;&lt;em&gt;2026-05-15&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;</description>

Shane Hewitt and The Nightshift

iHeartRadio

SHIFTHEADS: What a Hospitality Professor Actually Thinks About Your 20% Tip

MAY 16, 20269 MIN
Shane Hewitt and The Nightshift

SHIFTHEADS: What a Hospitality Professor Actually Thinks About Your 20% Tip

MAY 16, 20269 MIN

Description

Tipping culture is being redesigned, and a hospitality professor says the first real test is already happening at restaurants near you. Wayne Smith says tipping and non-tipping sections are being beta tested now, giving customers a choice that changes the nature of the transaction entirely. Pick the tipping section and you get full table service. Pick the other and you order at a kiosk, pick up your own food, and walk away. Smith also traces tipping's roots to post-Civil War America, where it became a tool for keeping minority workers from earning full wages. That history, he says, is not separate from the screen in front of you today. Topics: tipping culture, tipping sections, hospitality research, tipping history, service industry reform GUEST: Wayne Smith Originally aired on 2026-05-15