Shifting Gears: How Toshiba's CHRO is Driving HR's AI Transformation
On this episode of The Stretch, host Kevin Fyock sits down with Jason Desentz, Chief Human Resources Officer (CHRO) at Toshiba, to explore what it really takes for HR to lead in the age of artificial intelligence. Toshiba is a household name with a 150 year legacy of world-first innovations – including the very first laptop – and Jason shares how the company is now applying that mindset of groundbreaking innovation across everything from electronics to power and industrial systems. Together, Kevin and Jason unpack the spectrum of curious versus cautious when it comes to AI, and why HR leaders should be the primary champions and stewards of enterprise AI rather than treating it as a pure IT project. They tackle FOBO (fear of being obsolete), drawing parallels from the Model T assembly line to modern automation and how new technology consistently creates new categories of human work. They also highlight a major modern disconnect: while a large majority of employees are already using language models every day, most companies are still "driving a six speed Ferrari like an automatic at 20 miles per hour." Jason shares how his team is building AI readiness, reimagining HR processes and using AI agents to free HR to act as advisors rather than administrators. Recorded live from the floor of the Transform conference in Las Vegas, this fastpaced conversation connects enterprise AI, workforce transformation, Peter Drucker's concept of "planned abandonment," and even a shared love for the classic Dodge Viper. If you're an HR or benefits leader looking to turn AI anxiety into a practical roadmap for your people and your organization, this episode is for you.