<p>In Season Two, Episode Three of <em>The Hurdle</em> podcast, Jade and Max sit down with <strong>Dustin Caldwell, owner of Old Dominion Collision Repair Center</strong>. Dustin shares his journey of taking over his family’s decades-old auto body repair business and transforming it into a thriving, specialized shop known for high-end and electric vehicle repairs.</p><p>Dustin discusses the pivotal moments that shaped his success, including how joining a business peer group (“20 Group”) helped him <strong>increase profit margins </strong>and <strong>build a more sustainable operation</strong>. He dives into the power of reevaluating systems—challenging the “we’ve always done it this way” mindset—to <strong>drive efficiency and innovation</strong>. Lastly, he explains how offering ownership opportunities to key employees not only <strong>strengthened his team</strong> but also allowed him to <strong>step back from daily operations</strong> and <strong>focus on the bigger picture</strong>.</p><p>Whether you’re an entrepreneur navigating industry shifts or a business owner looking to scale sustainably, Dustin’s insights provide a roadmap for growth, leadership, and long-term success.</p><p><strong>🎙️ In this episode we discuss:&nbsp;</strong></p><p>(00:00) Welcome&nbsp;</p><p>(00:47) Introducing Dustin Caldwell</p><p>(01:27) Transitioning Ownership: A Family Affair</p><p>(03:35) From Detailing to Management: Climbing the Ranks</p><p>(08:22) Challenges in the Collision Repair Industry</p><p>(13:14) Joining the 20 Group: Learning from the Best</p><p>(15:45) Improving Efficiency and Overcoming Obstacles</p><p>(19:45) The Ham Story: A Lesson in Questioning Processes</p><p>(22:41) Challenging Longstanding Business Practices</p><p>(24:41) Improving Accounts Receivable</p><p>(26:47) Reevaluating Business Systems</p><p>(30:08) Empowering Employees with Ownership</p><p>(36:04) Lightning Round</p><p><br></p><p>🎧🚀 <strong>Discover more episodes</strong> of The Hurdle and get expert business tips on LivePlan’s blog: https://liveplan.com/blog</p><p><br></p><p><strong>✋ Connect with Dustin &amp; more</strong></p><p>LinkedIn: https://www.linkedin.com/in/dustin-caldwell-400b8b14</p><p>Instagram: https://www.instagram.com/olddomcollision</p><p>Website: https://www.olddominioncollision.com</p><p><br></p><p>🧑‍💻<strong> Resources mentioned in episode:</strong></p><p>The 7 Wastes of Lean: How to Optimize your Business for Growth: http://liveplan.com/blog/managing/reduce-waste-and-optimize-for-growth</p><p><br></p><p>✨<strong> LivePlan socials &amp; website:</strong></p><p>YouTube: https://www.youtube.com/@LivePlanApp</p><p>Instagram: https://www.instagram.com/liveplan/</p><p>Facebook: https://www.facebook.com/liveplansoftware/</p><p>TikTok: https://www.tiktok.com/@liveplan.app</p><p>LinkedIn: <a href="https://www.linkedin.com/showcase/liveplan/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/showcase/liveplan/</a></p><p>Website: https://liveplan.com</p><p>Newsletter &amp; More: https://linkin.bio/liveplansoftware</p><p><br></p><p><br></p>