In this conversation, Jesse Hill shares his extensive experience in the IT services industry, discussing the evolution of technology, the impact of AI, and the importance of proactive leadership.He recounts a significant crisis his company faced due to a zero-day vulnerability, detailing the preparation and response that led to a successful outcome.The discussion emphasizes the value of team dynamics, operational challenges, and the lessons learned from navigating a crisis, ultimately highlighting the importance of preparedness and strong client relationships.Key TakeawaysJesse Hill has been in the IT industry since 1990AI is a tool, not a solution to all problemsExpert guidance is essential for aligning technology with business goalsCrisis management requires preparation and practiceTeam dynamics play a crucial role in crisis responseQualitative outcomes include strengthened client relationshipsProactive leadership is key in IT servicesRegular practice and simulations can prepare teams for crisesExecutive Wins - https://executivewins.comNewsletter - https://executivewins.com/newsletterExecutive Wins Workshop - https://executivewins.com/workshopsLinkedIn - https://www.linkedin.com/in/gordonsheppard/