Bold & Boutique
Bold & Boutique

Bold & Boutique

Phoebe Ohayon and Maikel van der Wouden

Overview
Episodes

Details

Bold & Boutique is the brainchild of Phoebe Ohayon — an audio engineer turned design leader who built a niche design and branding agency (voicebranding.ai) trusted by global enterprises since 2015. In an industry obsessed with scale, she doubled down on what mattered most: expertise, agility, and care. In this podcast, Phoebe shares insights from a decade at the edge of AI-driven experience design and branding. Season 1 dives into AI characters and virtual brand ambassadors. More information on boldandboutique.com

Recent Episodes

#6 The Secret Behind Scalable AI Characters
MAY 21, 2025
#6 The Secret Behind Scalable AI Characters

After user research and quantitative testing comes the real force multiplier: a design system that lets every team spin up on-brand AI characters without reinventing the wheel. Phoebe explains why a system is more than a style guide and how it becomes the shared language for voice, visuals, and behavior across markets.

Highlights

- Style guide ≠ design system – how reusable assets, research-backed rules, and governance turn a static brand book into a living toolkit that accelerates creative work instead of policing it.

- Core building blocks – voice-tone tokens, expression libraries, “basic pause” timing, fallback-response prompts, error-recovery patterns, earcons, and perception-test templates.

  • - Begin with the end in mind – anchoring the system to the company’s mission so every asset (from TTS voice profiles to UX flows) ladders up to the same north star.

  • - Politics & practicality – picking the right contributors, defusing naming battles, and using data (not opinions) to resolve push-pull between global consistency and local nuance.

  • - Lightweight → enterprise-grade – why a starter kit of reusable prompts is still a design system, and how it can grow into code packages, speech-data pipelines, and performance benchmarks.

  • - Scalable guidance, not rigid rules – giving regional teams research frameworks and analysis tools to localize characters while staying unmistakably on-brand.


  • If you’ve nailed a single AI character and are wondering, “How do we replicate this across products, languages, or markets without chaos?”—this episode shows how to turn hard-won insights into a system that scales creativity rather than stifling it.

    play-circle icon
    34 MIN
    #5 How to Use Data to Design a Personality
    MAY 21, 2025
    #5 How to Use Data to Design a Personality

    Now that the standout virtual-character concepts have been refined through qualitative feedback, Phoebe and Maikel jump into the numbers phase—where data, not gut feeling, decides which designs go live.

    Key take-aways

    - From shortlist to scorecard – Why you first narrow to a small set of high-potential designs, then pit them head-to-head in structured tests rather than betting the budget on a boardroom favorite.

    - Quant 101 for character design – Crafting perception surveys in tools like Qualtrics, defining traits (trust, energy, professionalism) in testable language, and keeping sessions under 20 minutes so attention—and data quality—stay high.

    - Participants that matter – Sourcing 100-300 respondents who match the target market, building demographic diversity, and spotting red-flag responses (five-minute completions, straight-line scores) before they skew results.

    - Hybrid methods – Using “think-aloud” moderated surveys with a sub-sample to capture the why behind the sliders, linking qualitative nuance to quantitative scale.

    - Pilot before you plunge – Quick internal dry-runs expose confusing wording, broken sliders, or survey fatigue before hundreds of users see it.

    - Making the data talk – Cleaning noisy responses, running correlation and subgroup analysis (e.g., slower speech → higher trust among 60-plus drivers), and translating findings into concrete visual, vocal, or personality tweaks.

    - Knowledge that compounds – Each quantified insight becomes part of a growing, cross-project playbook that lets future teams start smarter and align faster.


    If Episode 3 covered inspiration and Episode 4 covered refinement, Episode 5 shows how to turn user perception into hard evidence—so the AI character that finally ships is the one your audience actually wants.

    play-circle icon
    31 MIN