Erin Falter from New Era sat down with us to talk about running one of the most complex SMS programs in ecommerce: thousands of SKUs, millions of fans, and zero room for irrelevant texts.

Text Back

Postscript

Inside New Era’s Wildly Complex (and Effective) SMS Program

NOV 11, 202512 MIN
Text Back

Inside New Era’s Wildly Complex (and Effective) SMS Program

NOV 11, 202512 MIN

Description

Erin Falter from New Era sat down with us to talk about running one of the most complex SMS programs in ecommerce: thousands of SKUs, millions of fans, and zero room for irrelevant texts.

She ended up giving us a masterclass in marketing, human behavior, and throat anatomy (no cap).