Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business.And one thing has become clear along the way: Delivering great service isn’t just about technical capability, it’s about clarity, consistency, and building relationships that actually mean something.In this episode, we’re joined by Anthony Quaresima, Founder and Managing Director of techENVY, and a seasoned MSP leader with more than 20 years in the industry.Anthony brings a rare dual perspective: the depth of someone who spent decades working inside a fast-growing MSP, and the hunger of a founder who built his own business from the ground up. His insights are honest, practical, and exactly what modern MSPs need to hear.Anthony talks about what most MSPs overlook when scaling, why minimum standards matter more than ever, and how to create a customer experience that feels proactive instead of reactive.This is the episode for every MSP leader who wants to build something sustainable, not just big.In this episode, we talked about:The reality of starting a new MSP today (and why the hardest part isn’t technical)How Anthony rebuilt his entire operational foundation from scratchWhy “personable beats technical” every single timeSetting minimum standards & protecting client relationshipsThe debate between contracts vs. no lock-ins — and which path he choseWhy MSP founders must decide what they don’t do just as much as what they doThe mindset shift from employee to owner — and why it changes everythingHow techENVY uses structure, clarity, and consistent delivery to scale sustainablyAnthony’s journey — from IT shop work experience to leading a modern, fast-growing MSP — is filled with lessons, laughs, and the kind of honesty that makes every MSP rethink their foundations.👉 Follow Anthony Quaresima on LinkedIn: https://www.linkedin.com/in/aquaresima/ 👉 Follow techENVY on LinkedIn: https://www.linkedin.com/company/techenvy/ 🌐 Visit techENVY: https://www.techenvy.com.au 🎧 Explore more Ctrl-Alt-Deliver episodes: https://www.ctrl-alt-deliver.blog/episodes