<p>In this Office Hours episode, John breaks down the structural realities that quietly limit law firm growth. From client ownership myths and first hires to intake systems, receptionist services, and the real cost of 2,000 billable hours, this is a practical conversation about what actually works when you are moving from solo to sustainable. If you feel busy but stuck, this episode explains why, and what to fix first.</p><p>Action Items and Takeaways</p><ul><li>Audit your intake process first. It is the earliest and most important client touchpoint</li><li>Decide whether you need coverage or quality before outsourcing reception or admin work</li><li>Separate legal work from administrative work when thinking about your first hire</li><li>Use receptionist services as a stopgap, not a long-term substitute for in-house support</li><li>Be honest about whether billable hour expectations are limiting your ability to scale</li></ul><p>Brought to you by <a href="https://thyme.org/" target="_blank" rel="noopener noreferer">Thyme</a> by <a href="https://legalrev.com/" target="_blank" rel="noopener noreferer">LegalRev</a>.</p>