From Purpose to AI Workers: CCC's CHRO on Scaling AI Without Losing HumanityIf you're embedding AI "everywhere," how do you move fast without losing your human center—or burning out your leaders? Christy Harris, SVP and Chief Human Resources Officer at CCC Intelligent Solutions, shares how the 45-year-old, $1B+ AI-powered SaaS company is modernizing the auto claims ecosystem while transforming how its own people work. Christy explains CCC's consumer-first "tiebreaker" for tough trade-offs, why "AI everywhere" means embedding AI in daily workflows (not turning everyone into data scientists), and how purpose and storytelling keep teams grounded amid change. She dives into the emerging reality of leading both humans and AI workers, the importance of clear feedback loops (for agents and people), and how AI can coach managers in the moment. Christy also tackles leader capacity—what it takes to move with pace without tipping into burnout—and why internal AI adoption is a cultural shift, not just a technical one. Expect practical moves, from building AI fluency to launching CCC's first AI worker in T&E, plus a call for HR leaders to be architects of the future, not bystanders.TIMESTAMPS[01:09] – The problem CCC solves and why auto claims need modernization now[03:01] – Balancing product AI with workforce change; the consumer-first tiebreaker[04:06] – "AI everywhere" defined: embed in drafting, analysis, and prioritization; anchor in purpose[09:53] – Move with pace and "fall in love with the problem, not the solution"[12:37] – Leading humans and AI workers: feedback clarity and AI as a coach for managers[17:59] – Leader capacity and burnout: supporting managers through fast change[24:14] – Internal vs. product AI: adoption is cultural; build AI fluency and lead from the front[24:38] – CCC's first AI worker in T&E: removing a high-friction employee pain pointTAKEAWAYS- Anchor change in purpose and customer impact to reduce fear and keep teams aligned.- Enroll, over-communicate, and create open forums—then listen and iterate.- Embed AI in daily work (drafting, analysis, prioritization) so people focus on judgment and relationships.- Train leaders to manage humans and AI workers; practice clear, corrective feedback and use AI to coach better.- Move with pace and a challenger mindset—fall in love with the problem, not the solution.- Treat internal AI as a culture change: build AI fluency, start with high-friction processes (e.g., T&E), and protect leader capacity to prevent burnout.SponsorWisq introduces Harper, the world's first AI HR generalist designed to act like a virtual HR generalist for every employee. No more waiting on emails or digging through policies—Harper gives your team instant answers to HR questions, helps them navigate benefits and policies, and even routes more complex cases to the right person.By handling the repetitive requests, Harper frees up your HR team to focus on strategy and people, while ensuring employees always feel supported. It’s a smarter, more consistent way to deliver HR services at scale.See Harper in action at https://www.wisq.com/ (01:09) - The problem CCC solves and why auto claims need modernization now (03:01) - Balancing product AI with workforce change; the consumer-first tiebreaker (04:06) - AI everywhere defined: embed in drafting, analysis, and prioritization; anchor in purpose (09:53) - Move with pace and "fall in love with the problem, not the solution" (12:37) - Leading humans and AI workers: feedback clarity and AI as a coach for managers (17:59) - Leader capacity and burnout: supporting managers through fast change (24:14) - Internal vs. product AI: adoption is cultural; build AI fluency and lead from the front (24:38) - CCC's first AI worker in T&E: removing a high-friction employee pain point