The Experience Gap Myth

MAY 14, 20261 MIN
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

The Experience Gap Myth

MAY 14, 20261 MIN

Description

We are entering a period of capability meritocracy, where the ability to execute in real-time is the most valuable credential a leader can possess. In this episode, we explore how the gap between a great idea and a market-dominating product has closed, and why leaders must shift from valuing "years of service" to valuing real-time results. Discover how to lead for capability by hiring for hustle, prototyping quickly, and acting as a vision-focused architect for your team. To learn more about my keynote and training services, please contact me at josephmichelli.com/contact.