Trust is a delicate balance in the technology-aided world. When brands know too much but seem to care too little, a "Trust Gap" emerges. In this episode, we explore the Privacy Paradox: why reliability and predictability are the modern equivalents of looking a customer in the eye. Learn how to use data to be helpful rather than haunting, and why consistency is your most valuable leadership asset in 2026. To learn more about my keynote and training services, please contact me at josephmichelli.com/contact.