<p>Everyone thinks they know what change management means. Usually they picture a training session or a few all-staff emails. James Harrison has spent 25 years in technology, 15 of those deep in iMIS implementations, and he&#39;ll tell you that&#39;s barely scratching the surface.</p><p>Bursting Silver&#39;s Director of Client Success joins Riley Miller to talk about what change management actually requires: it&#39;s the project management of the human side of change, happening on two tracks simultaneously. Your staff are navigating a new system. So are your members. Most organizations put all their energy into the first group and forget about the second until someone calls to complain.</p><p>James shares the patterns he&#39;s seen over 15 years, the internal champion who sets the tone for an entire team, the QA session that fell apart because everyone was nodding but nobody was actually ready, and the one thing every executive should do before any system change.</p><p>If you work in or around associations, unions, or regulatory bodies, this one&#39;s for you.</p><p>📄 Show notes, transcript, and links: https://www.burstingsilver.com/podcast/ep3</p><p>#TheModernMembershipOrg #ChangeManagement #Associations #iMIS #MembershipManagement #NonprofitTech #AssociationManagement #BurstingSilver</p>