<img src="https://assets.podomatic.net/ts/fe/8d/28/cincom/3000x3000_686639.jpg" alt="itunes pic" /><br />Guest: David Filwood, Founder &amp; Principal Consultant with TeleSoft Systems<br><br>While almost everyone can use a telephone, not everyone is cut out to work successfully in a Call Center Environment.<br><br>Research demonstrates that 65% to 75% of the costs associated with operating a Customer Contact Center are labor costs, and hiring the wrong Call Center Agent is a significant drain on the Operating Budget, on Customer Satisfaction Levels, on Sales Results, and on overall Call Center Team Morale. <br><br>Finding ways to hire better quality Call Center Agents is consistently placed as a priority as far as the needs and interests of Contact Center Directors are concerned.<br><br>David Filwood is the Founder &amp; Principal Consultant with TeleSoft Systems www.telesoftsystems.ca, a Call Center Improvement Consultancy based in Vancouver, BC that helps Contact Centers Find, Hire, Train &amp; Keep Better Employees. TeleSoft Systems is also the Publisher of SPAS – Service Personnel Appraisal Software – a Suite of Call Center Agent Pre-Employment Screening Tools.<br>In this podcast, I talk to David about Best Practices in Recruiting &amp; Hiring Call Center Agents:<br><br>- Trends in Maximizing your Pool of Job Candidates<br>- Telephone/Web-based Candidate Screening <br>- Skills Testing <br>- Personality/Job-Fit Assessments <br><br>A PowerPoint copy of David’s Presentation can be requested at www.telesoftsystems.ca/64201.html.<br><br>For more information:<br>TeleSoft Systems<br>phone: 604.986.4116<br>email: [email protected]<br>web: www.telesoftsystems.ca<br>