<p data-start="4259" data-end="4419">Why do most AI initiatives fail to deliver real value?<strong> Because they automate broken processes instead of fixing them.</strong></p> <p data-start="4421" data-end="4793">In this episode of <em>Technovation</em>, <strong>Peter High</strong> speaks with <strong>Shobhit Varshney</strong>, Global Head of Artificial Intelligence at <strong>Citi</strong>, about how one of the world’s largest banks is rethinking AI from the ground up. With experience spanning Citi and IBM, Shobhit shares how a value-first, platform-driven approach is enabling AI at scale, while maintaining strong governance and control.</p> <p data-start="4795" data-end="4820"><strong>Key highlights include:</strong></p> <ul data-start="4821" data-end="5141"> <li data-section-id="10dniek" data-start="4821" data-end="4885">Why re-engineering workflows is essential before applying AI</li> <li data-section-id="1p1nif5" data-start="4886" data-end="4961">How Citi prioritizes high-value use cases with clear ROI accountability</li> <li data-section-id="fw8dmd" data-start="4962" data-end="5026">The role of centralized AI platforms in scaling capabilities</li> <li data-section-id="qg46hk" data-start="5027" data-end="5077">Embedding responsible AI across the enterprise</li> <li data-section-id="1tk7yf2" data-start="5078" data-end="5141">Building an AI-first culture through training and champions</li> </ul>