<p>Illuminated is Radio 4's home for powerful, original audio storytelling - and recently we've heard from listeners who were moved by a documentary called Functioning, about the effect of alcohol addiction on two women's lives. Andrea Catherwood talks to the programme's producer Jodie Taylor, and Radio 4 documentary commissioner Hugh Levinson, and hears a remarkable insight into how the programme came to be.</p><p>Feedback's listeners are pretty clued up when it comes to giving their thoughts to the BBC, but we came across one last week who seemed to know more than most - as it turned out, he did a PhD on charter renewal. Andrea talks to Dr Tom Chivers, academic at Goldsmiths, University of London, about what the BBC can do to reach its audience during a consultation that could result in radical change.</p><p>And following our discussion of news avoidance on last week's programme, we hear from a listener who has discovered his own method for avoiding news that feels excessive, or irrelevant.</p><p>Presenter: Andrea Catherwood Producer: Pauline Moore Assistant Producer: Rebecca Guthrie Executive Producer: David Prest</p><p>A Whistledown Scotland production for BBC Radio 4</p>