Community engagement efforts are based on good intentions, although they can easily go wrong and lead to ‘bad’ decisions. Knowing the essential steps that lead to a quality engagement outcome -- and the pitfalls to avoid -- are key for designing and implementing any engagement effort. Join us for a discussion with Australian community engagement practitioner, teacher and author Vivien Twyford about her insights -- drawn from more than 20 years working with public, nonprofit/NGO and private organizations -- about what you need to know about creating sustainable decisions. Twyford is the co-author, with Stuart Waters, Max Hardy and John Dengate, of the noted book Beyond Public Meetings: Connecting Community Engagement with Decision-Making.