The surprising power of a simple phone number to connect a community. What infrastructure mystery keeps you up at night? Submit your Service Request by recording a voice memo with your question and emailing it to [email protected]. Service Request is a production of 99% Invisible and Campside Media. Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.