Business is built on relationships, and relationships are built on communications. In this episode, host and SCORE Mentor Dennis Zink speaks with communications consultants, experts and authors Bob and Eileen Parkinson. Topics include both oral and written communications to individuals and groups. Given that "how you say it" is just as important as what you say, you'll want to consider and adopt the tips and tricks shared by these professional communicators. To get a free SCORE mentor, go to our website at www.score.org, or call 941-634-0245.