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In this episode, Chip and Gini discuss what agency owners can do to weather the current climate of economic uncertainty and potential recession. They suggest preparing for different economic scenarios by creating best, neutral, and worst case plans, cutting unnecessary expenses, and keeping lines of communication open with team members.

We are swimming in data. Are we using it as effectively as we could? Join four Fellows of the International Association of Business Communicators (IABC) for a lively discussion on leveraging data to enhance organizational communication. In this episode of Circle of Fellows, our panel will explore how communication professionals can use data to shape strategy, measure impact, tell better stories, and drive better decision-making across all communication disciplines. Whether you’re tracking audience engagement, demonstrating ROI, or using AI-driven analytics, understanding data is more critical than ever.

On Thursday, March 27, four Fellows of the International Association of Business Communicators (IABC) gathered to discuss data in communications.

About the panel

Adrian Cropley is the founder and director of the Centre for Strategic Communication Excellence, a global training and development organization. For over thirty years, Adrian has worked with clients worldwide, including Fortune 500 companies, on major change communication initiatives, internal communication reviews and strategies, professional development programs, and executive leadership and coaching. He is a non-executive director on several boards and advises some of the top CEOs and executives globally.

Adrian is a past global chair of the International Association of Business Communicators (IABC), where he implemented the IABC Career Road Map, kick-started a global ISO certification for the profession, and developed the IABC Academy. Adrian pioneered the Melcrum Internal Communication Black Belt program in Asia Pacific and is a sought-after facilitator, speaker, and thought leader. He has been a keynote speaker and workshop leader on strategic and change communication at international conferences in Canada, the U.S., Europe, the Middle East, Malaysia, Singapore, China, India, Hong Kong, Thailand, New Zealand, and Australia. He has received numerous awards, including IABC Gold Quill Awards for communication excellence, and his Agency received Boutique Agency of the Year 6 years running.

Adrian is the Chair of the Industry Advisory Committee for the RMIT School of Media and Communication and a Fellow of the IABC and RSA. In 2017, he was awarded the Medal of Order of Australia for his contribution to the field of communication.

Robin McCasland, IABC Fellow, SCMP lis Senior Director, Corporate Communications, for Health Care Service Corporation (HCSC). She leads the company’s communications team and the employee listening program, demonstrating to senior leaders how employee and executive communication add value to the business’s bottom line. Previously, Robin excelled in communication leadership roles for Texas Instruments, Dell, Tenet Healthcare, and Burlington Northern Santa Fe. She has also worked for large and boutique HR consulting firms, leading major communication initiatives for various well-known companies. Robin is a past IABC chairman and served in countless association leadership roles for more than 30 years. She was honored in 2023 and 2021 by Ragan/PR Daily as one of the Top Women Leaders in Communication. She’s also received IABC Southern Region and IABC Dallas Communicator of the Year honors. Robin is a graduate of The University of Texas at Austin and a Leadership Texas alumnus. Her own podcast, Torpid Liver (and other symptoms of poor communication), features guest speakers addressing timely topics to help communication professionals become more influential strategic advisors and leaders. She resides in Dallas, Texas, with her husband, Mitch, and their canine kids, Tank and Petunia.

Leticia Narváez, ABC,  is CEO and Founding Partner of Narváez Group, a consulting firm focused on Strategic Communication, Employee Engagement, Corporate Reputation, Social Responsibility and Communication Training based in Mexico City. A 30 years experienced professional, she held management top level positions at Sanofi, Merck, American Express and Ford Motor Co. among others. She builds communication bridges with the utmost excellence standards. During her career path, she has been at the forefront of divestitures, mergers and acquisitions, diversity leadership, issues and crisis management, team and leadership development, strategic planning and senior executive consulting. She has been a speaker at international forums, is co-author of several books and manuals on business communications and has written a large number of articles on the subject. Leticia has a Bachelor’s Degree in Communications and Public Relations from the Latinoamericana University, a Master Degree on Digital Communications from Cantabria University and a Postgraduate Diploma on Top Business Administration at the Panamerican Institute of Top Business Administration – IPADE-.

In this episode, Chip and Gini explore strategies for agency owners contemplating an exit plan. They discuss the importance of planning and the different options available, depending on the agency’s size and structure.

They talk about the limited choices for solopreneurs, as well as a wider variety of possibilities for larger agencies, including mergers, transferring ownership to employees, or simply stepping back from daily operations.