The Facility Service Industry is facing a challenging paradox – to simultaneously increase quality and decrease costs. In other words, FSC companies are under constant pressure to increase operational efficiency, integrate new services and become even more professional. This podcast provides knowledge and inspiration on how FSC players can defy this paradox by turning future trends and challenges into profitable business opportunities. Invited to the discussion are Andreas Lill, General Director at the European Federation of Cleaning Industries (EFCI) and Kenth Kaerhoeg, Senior Vice President and Head of Group Communications at ISS.