Melinda McCormack unpacks the growing sense of isolation many of us feel—at work, in our communities, and even at home—thanks to our fast-paced, tech-heavy lives. In this episode, we explore the art and science of empathy, drawing from Melinda McCormack’s decades of experience helping leaders and teams navigate challenging emotional terrain. With insights from her new book, “Pulse: Empathy Is Your Edge,” you’ll discover a practical, five-step framework for building trust, breaking through resistance, and creating truly sustainable change. Key topics 1. The Challenge of Disconnection and the Need for Empathy Modern life’s disconnection fueled by technology and excessive screen time Emotional overwhelm and resistance to change as common experiences Empathy as a critical tool to rebuild genuine human connection 2. Melinda McCormack’s Personal Story and Empathy Mission Inspired by the experience of raising her son after losing her partner Focused on building emotional strength and resilience in herself and her son Transformation from adversity to an advocacy for empathy and emotional awareness 3. The Pulse Framework for Empathy Purpose: Anchoring in personal values and “why” Understanding: Building self-awareness of emotional patterns (“emotional DNA”) Learning and Shifting: Developing emotional skills, forming new habits, reframing thoughts Embracing Change: Combining emotional agility with rational decision-making 4. Bringing Empathy to Work and Leadership Emotional intelligence reframed as a business-critical skill, not just “soft” Importance of authentic, adaptable leadership in an age of rapid change and AI Creating psychological safety, inclusion, and trust in teams 5. Everyday Practices and Repairing Disconnection Techniques for self-check-ins and intentional emotional responses Approaches to overcoming resistance, self-limiting beliefs, and perfectionism Practical steps for mending relationships—apologizing, humility, and face-to-face connection Time-stamped overview 00:00 Empathy's Role in Strength and Growth 03:49 "From Struggle to Connection" 07:12 "Human-centered Leadership in AI Era" 12:46 Emotional Agility and Self-Trust 15:28 "Shifting Beliefs for Growth" 18:27 "Beliefs Drive Daily Self-Check" 21:55 Call Centre Frustration Experience 26:39 Reframing Change for Collaboration 28:30 "Humanity, Empathy, and Connection" 32:12 "Empathy: Your Edge" Learn more about your ad choices. Visit megaphone.fm/adchoices