<description>&lt;p&gt;In this interview with healthsystemsCIO, Tommy Rowley, Senior Director of Customer Insights at KLAS, discusses the findings of the report &amp;#8220;EHR Interoperability 2024: Clinician Needs Still Not Being Met.&amp;#8221; Despite advancements, many clinicians still feel they are not receiving the necessary data to provide optimal patient care. Rowley highlights the need to improve usability, particularly [&amp;#8230;]&lt;/p&gt;
&lt;p&gt;Source: &lt;a href="https://healthsystemcio.com/2024/09/23/interoperability-klas/"&gt;Clinicians Looking for External Data on Patients Frustrated With Lack of EHR Interoperability, Finds KLAS&lt;/a&gt; on &lt;a href="https://healthsystemcio.com"&gt;healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.&lt;/a&gt;&lt;/p&gt;
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In this interview with healthsystemsCIO, Tommy Rowley, Senior Director of Customer Insights at KLAS, discusses the findings of the report “EHR Interoperability 2024: Clinician Needs Still Not Being Met.” Despite advancements,

In this interview with healthsystemsCIO, Tommy Rowley, Senior Director of Customer Insights at KLAS, discusses the findings of the report &#8220;EHR Interoperability 2024: Clinician Needs Still Not Being Met.&#8221; Despite advancements, many clinicians still feel they are not receiving the necessary data to provide optimal patient care. Rowley highlights the need to improve usability, particularly when navigating large, unwieldy data sets, and shares four steps CIOs can take to move the interoperability needle in the right direction. 
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Anthony: Welcome to healthsystemsCIO’s Interview with Tommy Rowley, Senior Director of Customer Insights with KLAS. I’m Anthony Guerra, Founder and Editor-in-Chief. Tommy, thanks for joining me. 
Tommy: You bet, Anthony. Great to be here. 
Anthony: The report we’re talking about today is called EHR Interoperability 2024: Clinician Needs Still Not Being Met. Sad but true. We have to deal with the realities of it, right. Tell me a little bit about your role, maybe some of the different things you’re covering at KLAS and then we’ll get into the report. 
Tommy: Yeah, absolutely. I’ve been at KLAS for about 7 years. A lot of people know us from our Best in KLAS research where we interview CIOs across health systems and publish reports based on their anonymous feedback. I focus on end user satisfaction research as part of what we call the Arch Collaborative. I managed a team of analysts who help with that product line and serve those customers. 
Anthony: Very good. The report highlights that internal sharing is pretty good. Obviously, that needs further definition in terms of what we mean by internal sharing. External sharing is the problem. It can be done well because some are doing it well, just not everyone. Some are having challenges. I’m going to let you jump in and then I’ll ask follow-up questions. Your major thoughts about what you found in the report. 
Tommy: I appreciate it, Anthony. One thing I’ll say is we’ve been studying interoperability for a long time at KLAS. The industry has had this as a priority for a number of years. One of the things we tried to remind readers of is that in 2004, this was executive order by that administration. In the next 10 years we were going to be able to have access to data regardless of where that data originated, patient data access would be in a great spot. We’re now 20 years passed that and we’ve got less than half of clinicians feeling like they’re getting the data they need when they need it. 
I don’t want to be too doom and gloom because we celebrate progress, and we want things to improve, but I think there is a call to action in this report. Making sure that everyone understands there’s a lot of work yet to be done and we’ve by no means arrived. I think that’s kind of the main headline of this report. 
Anthony: Any thoughts on what you’re hearing – did you get into the impediments? Is this just clinicians saying we don’t feel like we’re getting what we need or is there any information as to why? I mean, it makes me think of fire, which a lot of people talked about as a very positive thing but then you would hear that there’s lots of flavors of fire. You have a standard and everyone says we have a standard, but then if you talk to people they say ‘well, there are about 8 flavors of the standard.’ I know that’s a very difficult issue. In terms of why we’re not getting where we want to be, any thoughts there? 
Tommy: I think you nailed it with standards. Standards are great,

healthsystemCIO.com

Clinicians Looking for External Data on Patients Frustrated With Lack of EHR Interoperability, Finds KLAS

Clinicians Looking for External Data on Patients Frustrated With Lack of EHR Interoperability, Finds KLAS

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